Assets

I have created an issue called “Printer Home / Personal”.  Our team does not provide support to home printers.  So, I created a rule that, when this issue is selected, it will cancel the ticket and sends a polite email to the Submitted By person that states we do not support home printers.  Here is where the problem, comes in.  The rule will cancel or resolve (I have tried both) the ticket, but it does not send the email.  I have tried to move the rule around to the top, the bottom, etc.  I have tried to re-order the two actions, no joy.  I am wondering if other things need to be set, like ticket owner perhaps, before an email can be sent. Just to recap, the rule is supposed to do 2 actions based on the issue selected:Cancel (or resolve) ticket Send email to Submitted ByIt is only doing the Cancel/Resolve regardless if its the 1st or 2nd Action.If anyone has any suggestions, I’m all ears!  Thank

What is the easiest and fastest way to checkout multiple assets to a single user?  i.e.  a classroom set of chromebooks to a specific teacher

A student withdrew from the district three months ago and was deactivated through the integration with our SIS. I needed to determine whether the student returned the laptop. The student is no longer in a list of users. I can’t find him using the SIS = inactive filter. We happened to have an external database that is linked to Active Directory, so I was able to look up the serial number and find the device is still assigned to the inactive student in IIQ.. How can I go about running reports or filters to find withdrawn students and whether they still have a device assigned to them solely within IIQ?

Does anyone know if it’s possible to do a bulk update of Google OU settings within a custom view of assets? IE, I have maybe 30 devices that are in the root OU that I want to relocate to a entirely different OU. I could have sworn I did this once before but the edit asset option eludes me.

We are planning on deploying Incident IQ this summer. We are curious if we enable bi-directional syncing between IQ and gAdmin which source would be considered the source of authority. Any insight into this that you can provide would be appreciated. 

Hello, I’m an admin for our school, and I’m trying to create a new model category for some of our equipment but I’m running into an issue. When I am in the Model Categories section and I click on New Category, I am greeted with the new category window, but it states “This category is Read Only. You can only modify the visibility of it.” Due to this, whenever I want to add in a new model category, I had created some new models in the past, and we have not made any drastic changes to the system that I am aware of. I’m wondering if anybody else has ran into this issue and has a solution.

I was going to buy Avery labels, but wasn’t sure if that was supported.

In our facilities department we have several vehicles that the schools can use. With summer coming we were looking to see if incident IQ has the ability for someone to check in /out vehicles and for it to show on the calendar so people know what if available. 

Hi, as the title implies, I created the following rule for Chromebook Devices:Asset rule: Device “Has Open Ticket” > set status to "In Repair"Our technicians love it because it saves tons of daily clicks, and pretty much guarantees device status accuracy. Except I ran into a snag: when a ticket is submitted for a lost Chromebook,  this rule will also apply. I first thought : no problem! I’ll just exclude certain Ticket categories or types from the rule, except there seems to be no such filter option under asset rules? Is this correct or am I not looking hard enough?Thank you in advance!

Now that IIQ allows custom asset statuses, it would be great to be able to choose a custom asset status when checking out a device using batch deployment. Currently, the only option is “In Service” which we don’t use for anything.

I am currently working on the inventory for each classroom.  The teacher for that classroom will receive the inventory for their specific room, check off, and return it to me. To generate the inventory, I currently I go into devices, select the filters, and print out the inventory for each room one at a time.  Is there a way to print out all the device inventory for each room with a page break between each room?

Is there an issue with Assets this morning?  I can’t search for an asset and check in / out isn’t working. 

Should\is there a way to get google managed windows devices to import into assets as the chromebooks do?

Is there a way to expand what fields are displayed when you view the “front page” Asset Details tab? I’m specifically hoping we can display a custom field.  Thanks!

We use Meraki SM.  Our devices were imported and created, but the Serial Number is being used as the Asset Tag.  We use the Name field in Meraki to store the Asset tag information.  I have mapped that in IIQ, but subsequent imports do not seem to have any effect on the Asset Tag field.  I have enabled the Asset Tag mapping under the Data Mapping tab.  What am I missing?  

Is there a way to unassign users from assets of the same model at once instead of using batch check in.

The example is linking multiple laptop assets to one cart instead of individually linking the asset one at a time.

We recently onboarded IIQ. We are 1:1 Chromebooks to students, and I’m trying to find an easy way to assign Chromebook devices in bulk to their users.  I can pull a CSV of all students alongside their email addresses, serial numbers, and other pertinent device info. I was wondering if there is some bulk action or timesaving way that I can assign the devices to the student users all at once. I looked through the KB articles and searched the questions here but couldn’t find anything.

We have switched printer companies and will be stocking toner differently.  I would love to be able to manage that inventory within IncidentIQ.  Then be able to run a report monthly to replenish supplies.   Both being able to tie specific toner to printer to also manage usage across campus.I do not see that is is supported currently. Any creative workflows?

Hi,School district here. Every year we have a number of employees who either retire or leave for other reasons. Retrieving technology from these staff can be a challenging process. It would help greatly if we could provide our HR department and Office Managers with a list of assigned devices for each leaving staff so they know exactly what to collect from them. Is there an easy way in IIQ to create a report of user-assigned devices when the only starting point we have is a list of names and email address on a spreadsheet (provided by HR)? Thank you in advance. 

Is there anyway to retain a device’s location even after checking it in?  I tested it out both using the batch check in and the standard check in methods.  No matter what I do the device always loses its location.  This makes it very difficult to get accurate counts for how many devices are in each building.

Checking in to see if there is a way to automatically check out linked assets at the same time?  For example, if I wanted to link several assets that belong in a classroom and then check them all out at once to the same person, is that possible?  And then be able to check them all in at the same time?  I had to do them individually in my testing and didn’t see a way to create a rule to help with this.

We received new digital cameras for the journalism classes this winter. Is there a way to attach a PDF of the instruction manual to the model type so when a user is assigned that asset they can see the instruction manual attached to the model type and download if needed? Or, is there a way to add a note to model that will attach to all of the assets of the same model so they can see a link in that note to take them to a website for some tips and tricks? Thank you.

Is there a way to use the Asset Check In/Out function without removing the assigned user during check in? We have student devices that are assigned to students but are stored during the summer and need to retain assigned users while checked in. 

 Trying to figure out printer settings for our Dymo 450 turbo using 1”x3.5” durable labels. The test label I used seems high and not centered. When I choose print it opens up a regular print window not a Dymo one. The regular print window doesn’t have Dymo labels listed. Any suggestions to a new user would be great.