Assets

Is it possible to create a view/report of all assets that are linked to tickets?

Does anyone have any experience with Device verification prompts within IQ?My goal is to verify devices my students are currently using, and have IQ update the owner to the current user. I would like to have a notification or something pop up that they can click to verify. Is this possible?

We created a custom meta data text field. We would like to be able to search by said field. Right now when we do a smart search it does not find or scan this field. It is a text field. If we can’t search for this field then there is no reason to import the information. I hope you can point me in the right direction.  Thanks.

Why is the Dymo printing blank labels? Thanks! 

We are trying to check out Chrome Books to students. The pop box that we put in a student’s ID is taking a very long time to come up! Help

Has anyone figured out how to show users with assets but exclude asset statuses? I am currently trying to show all users with multiple devices but exclude devices with the status of missing. I like the way the devices combine in the user explore view. The issue is you cannot combine asset statuses with users. If I try to do this on the asset explore side I cannot sort by multiple devices.

Since data is exported from views into Excel format only, is it possible to add that format the Forms accetable attachment format?  Or allow export of data from views into pdf or doc format?

Does anyone have much experience using Automatic Verification.  I would so like to use this to do inventory this year but it seems to have what I would consider a strange behavior.  If I set the automatic verification to 15 days it verifies the chromebooks that are assigned as long as that user has logged on...this is great.  However, it also verifies chromebooks that are not assigned as long as no one has logged into them.  That is not going to work for me because when we do inventory the point is to know where each device is.  If a chromebook is not assigned to anyone, I would like my techs to find it and verify it manually. Any thoughts or experience?Thanks,GlendaHEBISD

I am looking for some ideas for custom asset views. Can you post some of your favorites or some you have found most helpful?Thanks

I am not sure if this idea is a good one but I figured it would be a good discussion. Every time I do a bulk change for multiple assets I only have on dropdown window to choose between all of the different fields we have available to change. My question is, would it be better to have check boxes of all available fields to choose from instead of one dropdown window? In my opinion this would make it far faster to choose the options to change. I look forward to hearing other thoughts on this.Thanks.  

Hello.  I am no longer able to see the Parts in my ribbon on the left.  I noticed that it disappeared shortly after the recent update.  I’ve cleared my history and cache per our tech’s advice.  Still not there and I have admin. rights.  Thank you.

Hello, new to the community and new to iiQ. My question is: we have iPads and Apple Pencils that we give to teachers. The pencil stays in a special cutout in the case so it always travels with the iPad. Is it a good idea to link assets - the iPad and pencil? We do have occasions where we may have to swap out the iPad or pencil for a defect and will linking them cause any problems with that?

Is it possible to assign an asset to a “guest” user in IIQ or does the person I check out a device to have to have a defined user type (e.g.staff, student)?

We added BrainPop as a Model for tickets and issues, and the corresponding KB Articles imported.   We don’t want all the default KB articles visible to anyone, they don’t apply but we can keep some of them.  Is there a way to turn off/on a single imported KB article or should we just remove the BrainPop Model from our catalog and add it back as a custom model?

Our check-our process may be different than others, I don’t know.For various reasons, our students keep the same chromebook year over year.  We have found that the most efficient method of checking out chromebooks each year is to call the students down to the cafeteria by grade level, and then calling them up by name as we come to their chromebook in the stack.  For this to work, we have to know which student the chromebook belongs to before we call the student forward.In years passed, we have placed a physical label with the student’s name on each chromebook and case in order to make this work.  This is very cumbersome, and prone to error.  Because IIQ allows us to check in devices while leaving them assigned to the user, we felt this was an idea solution to our organizational problems at the beginning of the year.The problem we are running into as we try things out is that the Batch Check-Out requires that we scan the Student first, then scan a device t

Hi!I was just wondering how to delete a Spare pool. I created one and it wont show any of the chromebooks I added to the pools, so I tried to delete and re create it, however its saying there's devices still in the pool even though nothing is showing up. Any one else have this happen? 

Does anyone have a creative solution to students pulling off asset tag labels? Would love to hear how districts are handling this pre beginning of the year device rollout. Thank you!

The laptops we have are currently searchable by either serial number or an asset tag we provide.However, on the bottom of the device there is a scannable field for the device serial number that does have the serial but it includes other data as well.Example:Serial number: xxxxxxxxScannable tag: yyyyyyyyyyxxxxxxxx Is there a way to either add a custom searchable field or to do some sort of substring search for serial number?

Is there a way to have the verification date update when using the Check-In/Check-Out option for asset assignment?

I’m currently setting up our district’s chromebook spare pools. I’ve created pools for all 4 of our buildings but for some reason when I attempt to move devices to the pool for our middle school I’m unable to select the pool in question. I’m only able to select an option that says “[Not In Pool]” while for the other buildings I am able to select that option or a pool called Chromebooks.  I don’t see any differences in how the pools are configured. Any help would be appreciated.Thanks, 

I have created an issue called “Printer Home / Personal”.  Our team does not provide support to home printers.  So, I created a rule that, when this issue is selected, it will cancel the ticket and sends a polite email to the Submitted By person that states we do not support home printers.  Here is where the problem, comes in.  The rule will cancel or resolve (I have tried both) the ticket, but it does not send the email.  I have tried to move the rule around to the top, the bottom, etc.  I have tried to re-order the two actions, no joy.  I am wondering if other things need to be set, like ticket owner perhaps, before an email can be sent. Just to recap, the rule is supposed to do 2 actions based on the issue selected:Cancel (or resolve) ticket Send email to Submitted ByIt is only doing the Cancel/Resolve regardless if its the 1st or 2nd Action.If anyone has any suggestions, I’m all ears!  Thank

What is the easiest and fastest way to checkout multiple assets to a single user?  i.e.  a classroom set of chromebooks to a specific teacher

A student withdrew from the district three months ago and was deactivated through the integration with our SIS. I needed to determine whether the student returned the laptop. The student is no longer in a list of users. I can’t find him using the SIS = inactive filter. We happened to have an external database that is linked to Active Directory, so I was able to look up the serial number and find the device is still assigned to the inactive student in IIQ.. How can I go about running reports or filters to find withdrawn students and whether they still have a device assigned to them solely within IIQ?

Does anyone know if it’s possible to do a bulk update of Google OU settings within a custom view of assets? IE, I have maybe 30 devices that are in the root OU that I want to relocate to a entirely different OU. I could have sworn I did this once before but the edit asset option eludes me.

We are planning on deploying Incident IQ this summer. We are curious if we enable bi-directional syncing between IQ and gAdmin which source would be considered the source of authority. Any insight into this that you can provide would be appreciated.