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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 378 Topics
  • 1,572 Replies
378 Topics
N
NEngland 743eb7a jeffersonriseObserver
posted in Assets
How to create bulk quantity of same asset and how to bypass asset tag requirement?

I am trying to put my schools furniture into incident IQ and having trouble when it comes to things we have a bunch of that don’t have or need a unique identifier. For example we have 50 teacher workstations, 700 chairs, 150 tables, etc, etc.. Under assets I would like to put the 50 workstations without having to create one and clone is 49 times, but I am not seeing any way to do this. I can add the workstation, but there is no way to simply adjust the quantity. I hope I’m just being my slow self and missing where this is, but it seems like there is no simple way to adjust it kind of like how adjusting parts inventory works. I hope this is also something obvious I am missing as I don’t understand why we wouldn’t have the ability to simply make it optional.I am thinking of a workaround by importing a spreadsheet since I could just copy and paste to quickly get the quantity that I need. I was also considering putting them in as parts which could work ok. 

2008
Kathryn Carter
8 month ago
K
kaylee.colemanObserver
asked in Assets
multiple assets at the same time

Is there a way to assign multiple assets to one person within the same step? Could their be an option of “multiple assests”? I am finding that I am havnig to restart the process over for each assest that I am assigning a kid. I would like to be able to bring up this screen and scan all items to add.  

1273
Kathryn Carter
8 month ago
V
vincentObserver
asked in Assets
Bulk Deprovision Chromebooks

looking for steps on bulk deprovisioning of chromebooks

1202
Kathryn Carter
8 month ago
M
MaryReedObserver
posted in Assets
Staff assisting with Inventory

I need an easy way for our CTAE Teachers to inventory their items. They are switching from Destiny to IIQ, and I need the process to be similar. In Destiny, the items are checked out to a room, not a person. I want to do a batch check-in, but I must assign hundreds of assets to the teacher first and If that teachers leaves now I have to reassign all of these items. Keep in mind that the Inventoried items are things like Hammers, Welding Gloves, Ovens, Clothing, Airplanes, Socket sets, Toilets, you name it. I would like to assign the items to the room but Im not sure if thats possible. What's the best way to approach setting this up?

1027
Kathryn Carter
8 month ago
N
NEngland 743eb7a jeffersonriseObserver
posted in Assets
How to assign multiple assets to a single ticket?

So I have a ticket requesting two assets which are laptops. The problem is that I don’t see a way to add more than 1 asset. Once I assign one laptop it does not allow me a way to simply add another one. I hope this something simple I am missing because it’s hard to understand why we can only assign a single item when it seems simple enough to just let us repeat the process. I can go to the user and manually assign multiple assets, but it’s not efficient. 

1788
CThomas_iiQ
8 month ago
L
LGrace 5005c86 mooreObserver
asked in Assets
Storage of Inventory

I would love to use the storage feature for the large inventory of devices we have in our warehouse.  My question is on removing them from storage whether it be 1 device or the whole box we will give them to the sites to issue to the students.  Therefore I need to remove them from Technology storage to another site but will not have an ID yet to assign them to.I also found that if you assign 1 device without going through Batch Out, it does not remove the item from storage.  Can this not be done on the asset itself?

492
Kathryn Carter
8 month ago
J
Participant
jo.cpaParticipant
posted in Assets
How to download a view via API

I have a view that I want to download via API.I can list the details of the view, but I don’t know what to use to actually get the entire list/results of the view via API.https://incidentiq.stoplight.io/docs/v1/89b6c035bf2bf-get-user-view 

20213
Kathryn Carter
9 month ago
C
Contributor
calexanderContributor
asked in Assets
Label For Devices That Need Repair

     Hey! Whenever a student damages a Chromebook, one our techs will record this damage in iiQ by adding a fine for the student and asset in the Fee Tracker app. We then want a way to look at that physical device and know it’s one that still needs to be repaired.     For years, we will write “Replace Keyboard” or something short on a sticky note taped to the device so we can keep these laptops organized and separate. What’s a better way for us to do this? I know previous systems I’ve used have had the ability to print out a small label with a description of the ticket/repair that needs to be completed. Is there any way for us to do this? If not inside of IncidentIQ/Fee Tracker, then I’d be curious to open this up for discussion on how other districts are doing this.

1163
Kathryn Carter
9 month ago
E
elainewObserver
asked in Assets
Editing Asset Models

Is there a way to edit the Asset Model in a record? Right now that field is blocked from changing.

2492
Hannah Bailey
9 month ago
P
PEstalilla 167f567 tcsdk8Observer
asked in Assets
Require Serial # field

Hello all, Is there a way to require the serial # field for assets? Thanks.

452
P
9 month ago
nathaniel_lindley
Contributor
nathaniel_lindleyContributor
asked in Assets
Bulk Delete Asset with Spreadsheet?

I might be missing something, but can I upload a sheet of assets that I want to delete?   I can import a list with location change and status change to “retired” but I want to also delete the assets.   All I can see is an option to do that, then bulk select them from the Asset Explorer and choose Other > Delete.  If I do that, I have over 1K Chromebooks as Status Retired, but I want them to move to Deleted Assets.  Is there another way? 

2078
Kathryn Carter
9 month ago
J
JBauer 693f843 mvaObserver
asked in Assets
View Designer - Export tab - Enable SFTP

Hello,I’m looking for documentation, knowledgebase and/or instructions regarding the SFTP option in the Export tab of the View Designer as I can’t seem to find anything regarding it.My goal is to export views from iiQ into our SFTP server in order to access within our database. I’d like to confirm that I’ve set up our credentials properly and also have an actual time as to when the view exports each day.Ideally, I’d like to be able to set the SFTP export schedule myself, but it would at least be helpful to know when the export happens instead of just “each day”.I’ve included a screenshot for reference. If there is any other information regarding the SFTP Export, I’d be happy to receive that.Thank You,Jessica

3209
Kathryn Carter
9 month ago
K
KNew 3072840 butlertechObserver
asked in Assets
Printing Asset Labels

We are in process of getting started using incident IQ. I am having a heck of a time getting the label printing process together. I have a Dymo 450Turbo and I cannot find a nice, durable label to use. Does Incident IQ have a durable laminated label they sell? Thank youKathy 

9636
Kathryn Carter
9 month ago
J
JBarrett 943750d scschoolsObserver
asked in Assets
Select devices based on serial number or wildcard filter

I need to select all chromebooks that start we a certain serial number. When I try and filter by serial number it want’s me to actually pick a device instead of the just being a filtering condition and showing me results on the main page. This wouldnt be bad if it didn’t cap you at 100 results when I need much more. Any ideas?

827
Kathryn Carter
9 month ago
A
AHollon 7301637 asdk12Observer
asked in Assets
How to view all devices checked out/in by a user/agent?

We would like to be able to see which agent/role made edits to an asset.  Trying to find way to create view or report that shows us which devices were edited by a user by date frame. 

935
Kathryn Carter
9 month ago
D
DLikiardopoulos 22023df ocsitObserver
asked in Assets
mapping google chromebook users to owner in IQ

what fields is needed to sync google Chromebook users to IQ asset owners so IQ displays the owner that is assigned in google and not have to update IQ manually? Or can we map it to have IQ update google with the assigned owner?

602
Kathryn Carter
9 month ago
J
Participant
jo.cpaParticipant
asked in Assets
Return Specialist Permissions

We have a large inventory of Student items and a “Return Specialist” that help with contacting parents/students to get assets returned.The Returns Specialist is not an Agent.But what Policy/Permissions can I apply to this person so they can see the status of Student assets? 

191
Kathryn Carter
9 month ago
R
RicMacObserver
asked in Assets
Verify unassigned student device

How do I setup our sites with automatic verification through Google Admin when any student logs into a Chromebook - these would be students that don’t have a Chromebook assigned to them so the Asset Owner field is “Unassigned” - is this possible?

995
Kathryn Carter
9 month ago
K
KHarvey 817e639 rsu57Observer
asked in Assets
Assign a device to a room so a teacher can submit a ticket for that device

Is it possible to do this in IncidentIQ:Assign a device (such as a projector, smart board or Apple TV) to a room? Assign a Room to a User (teacher or Admin)? Have it possible that the teacher would see the device assigned to the room so they can submit a ticket for the device that is in their room?I am trying to set up parts (bulbs) for projectors.  We have around 10 different types of projectors and when a teacher submits a ticket for a projector not working, the Agent that works that building would know which specific bulb they would need to bring with them if it needs replacing.  If the teacher selects the wrong type of projector, the Agent would have to make multiple trips if they don’t have the correct bulb.

2305
Kathryn Carter
9 month ago
T
TSaunderslucy 68018b6 motsdObserver
asked in Assets
what does the /of

in API Get request for example:    https://tammany.incidentiq.com /api/v1.0/assets/of/2a1561e5-34ff-4fcf-87de-2a146f0e1c01?$  mean ?  what is the value after of/?

432
T
9 month ago
C
CDeutscher 7830add conejousdObserver
asked in Assets
Merge Assets

Sometime back it looks like there was an issue with a data import on our Chromebooks through our Google Workspace sync. We ended up with duplicate Chromebook entries that have identical information. Same asset, serial, google ID, etc. Is there a way to merge these duplicate assets together so we can clean up our system and prevent confusion?

1223
Kathryn Carter
10 month ago
A
ahuffObserver
asked in Assets
Asset Management: Storing iPads in IIQ

Hello group,We’re looking to move iPads into IIQ and want to know what the best practices are.  We use JAMF as well, but feel like IIQ would be best to link them to staff and students properly. Anyone care to share some tips and tricks? Any help is appreciated. 

655
Kathryn Carter
10 month ago
A
AHollon 7301637 asdk12Observer
asked in Assets
Prevent assigning asset to a role type

Is there a way to assign a rule to a role that prevents from being able to assign an asset to a particular role?  Example; once a student is disabled in Azure, it gets a role of “no access”  however staff are still able to assign a device to that student. Can we prevent that accident? 

181
Kathryn Carter
10 month ago
J
JSchilthroat 940c561 tkObserver
asked in Assets
Mapping Student Grade Level to Device OU

I’d like to map our student grade level listed in IIQ (synced from our SIS) to their Chromebooks so that when we assign students new devices throughout the year IIQ would automatically move the device to the correct OU. Is there anyway to do this?

1164
Kathryn Carter
10 month ago
J
JTichavsky 433b89d creightonObserver
asked in Assets
Last Verification

I’m importing multiple assets and updating assets via CSV. I’m trying to also include the updated “Last Verification” but I cannot import that field. Any suggestions? I don’t want to have to go to each individual asset and change the last verification date. 

652
Hannah Bailey
10 month ago

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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