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Users

Find FAQ's, discussions, and best practices pertaining to Users

  • 192 Topics
  • 814 Replies
192 Topics
L
LBoudreaux 920daa9 stmaryk12Observer
asked in Users
Microsoft ADFS How to import employee ID to school Id

How can I get employee ID to map to school id number. I did the data mapping tool school ID use preferred app ADFS. 

321
Kathryn Carter
T
Contributor
TechDavisContributor
asked in Users
Check Out - Scanning User info from Barcode

Good Day All, Has there been a recent update that has changed the way scanning a user name into the checked out to box behaves? In our district we have agreement forms and I have made it where the agreement form has a barcode for the device and a barcode for the user name. Recently I noticed that when you scan the username into the checked out to area it no longer works as it use to.  When you look in settings you see an option for barcode scanning behavior for assets but not for users.  Has anyone else been scanning usernames and is now seening this issue too? Using Chrome Browser Version 115.0.5790.111 

531
Kathryn Carter
D
DMilovski 267b41e rochester
asked in Users
Add a custom user field and map it to SIS data sync

I’ve added a custom user field and set it for the student role. I would now like to map that field to data from our SIS data sync. Is this possible?I see my new custom field in User > Edit User. However, I do not see it show up under the mappings in my SIS app.Thanks.

1213
Kathryn Carter
DKelly 430e93d tonacsd
DKelly 430e93d tonacsdObserver
asked in Users
Delete School ID

Is there a way to delete the school Id from each users, or simply disable it. My district is trying to transfer over to the email address to identify students and staff

945
Kathryn Carter
K
KarinewiObserver
asked in Users
User device details

Our students check in devices at the end of each year.  If I want them to have the same device next year, how do I do search by user for this information?

482
K
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Users
How do I delete a user account?

I have a staff member that I am needing to delete out of our iiQ system. How do I go about that?

74312
Hannah Bailey
D
DRimpa 14076eb ojaiusdObserver
asked in Users
Create report to reconcile money collected this semester

I am making my deposit and I don’t have a report from IIQ to show how much money I’ve collected this semester (January to June) so I can balance my books for accountability. How can I create a custom date report to show this information? What if I am missing a receipt from a paid charge and I don’t know it? HELP!

322
Hannah Bailey
G
GFranseth 400b11b butlertechObserver
asked in Users
View all Assets

I think I know the answer to this based on what I read and the planned changes, but I want to confirm my suspicions.I want to give a site supervisor the ability to see all of the assets at a location. I tried giving them a new role with Permission to view assets at that location, but they could only see there own assets.Is the only way to give them this view right now to give them the agent role?(I even tried duplicating the permissions from there, but did not get the results I wanted.)Thank you.

492
G
mmickey
Contributor
mmickeyContributor
asked in Users
Assign default permission in bulk

Is there a way to change the default permission policy for a set of agents? We would like to change the default from the default agent permission to a custom set for our principals to view only, but the only way I see to change that is to go to each individual user.Thanks!

1105
Kathryn Carter
J
jmerwinObserver
posted in Users
Asset/User Alert

Is thee a way that we can set up an alert for a user? What we want to accomplish during our summer check in is to be alerted to a user that is checking in a device that is on our senior debt list? Any ideas?

601
Kathryn Carter
E
EGuerrero 703e9c4 cfbisdObserver
asked in Users
Generated Statement for Staff, Faculty, Agent

Every spring, many of our campuses provide faculty/staff with a list of items checked out to complete an inventory. When creating a view to generate a statement to print to individually hand out, it says it is not able because there is no cost or fee. When I try to export into an excel sheet it only pulls certain data and does not allow to add asset as a field. Is anyone else having this issue?Any help is greatly appreciated.

682
Hannah Bailey
DKelly 430e93d tonacsd
DKelly 430e93d tonacsdObserver
asked in Users
Locked Users

It’s it possible to filter a user view by Locked users?

1519
DKelly 430e93d tonacsd
C
CSmith 653280b crowleyisdObserver
asked in Users
Fee tracker for previous user

This should be a simple process, but at moment it is not. At our school, if a device is assessed a fee, it is assigned to the device and connected to the student that had the device. If that device is fixed and reissued to another person, there is not an easy way to pull the fee history in a CSV file as we need to send out fee emails to parents. So, for example… Device 123 was used by Johnny. Johnny broke the screen and was assessed $50 for the damage. Device 123 was fixed and reissued to Bob. When I look at the snapshot, I see that Bob has the device and does not have a fee. I need to pull up a bulk CSV that will show Johnny, his fee, the asset tag, model description, etc… that has the $50 fee. Is there a way to do this? Thank you!

1097
Kathryn Carter
D
Contributor
dbreaultContributor
asked in Users
Possible to hide purchase info in My Assets for staff?

Our staff can view assets assigned to them in their My Assets page. When they click on one of the assets, they can see purchase info such as price, funding source, purchase date, PO number, etc.Is it possible to hide that data?

512
D
Contributor
A
alexankObserver
asked in Users
Can I add a model filter to User View?

We recently distributed new devices to students and I want to create a report the details who has not received one yet. My work around is a user view-asset view combo, but it would be much more efficient to have the model filter added to user view!

543
Hannah Bailey
DAdmin 407d141 mtbluersd
DAdmin 407d141 mtbluersdObserver
asked in Users
Using location change as user rule trigger

I’m trying to set up a rule to create a ticket whenever a student changes locations in the district...i.e. they are moved from one school to another in our SIS and our Google sync changes their location in iiQ.I have set up a rule for Users, when Updated with the following criteria: ‘When field is update: Location’I tried a variation where I added to the filter ‘Location’ and included all locations. When the user location changes either manually, or by Google sync, the rule is evaluated but marked as false in the rule log. We have several other rules that are similar based on the user role changing between student and no access and staff and no access and the rules work great. Am I missing something?

1057
Kathryn Carter
E
elainewObserver
asked in Users
Create daily report of new users added to IQ

Is there a way to run a daily report of new users added to IQ?  I’d like to be able to see when an account is added so that I can create a deployment ticket to get devices and equipment quickly checked out to them.  I’d also like to be able to limit the report to either student or staff as needed.

651
Kathryn Carter
J
Contributor
JPisani 803812b lcalionsContributor
asked in Users
How do i create a view to track users with 3 or more devices assigned to them?

Is there a way when creating a custom view for multiple devices to select a quantity? Each user is assigned 2 “devices” a laptop and a charger. so when i am using multiple delives i see all my users. i want to see who has 3 or more devices assigned to them. Thoughts?

1093
Kathryn Carter
R
RRolfsObserver
asked in Users
Changing from staff to agent

Where are the instructions on changing a person from staff to agent.

1003
R
J
Specialist
jclarkSpecialist
asked in Users
Clear individual user permissions in bulk?

Is there a way to perform this action in bulk, on a list of users? I know I can unassign a permission policy from a list of users, but I want to clear the user specific permissions. Really hoping there’s a good way, because we need to do this to over 300 people, so one at a time is not ideal. I don’t see an option for it in the API documentation either.

422
J
Specialist
MPeters 48079a4 stjacademy
MPeters 48079a4 stjacademyObserver
asked in Users
User view export

I’ve created a user view that will tell me what students have multiple devices checked out to them. When I click export I have to essentially setup my view all over again. But this time I am unable to select assets from the +Column dropdown. Is there something I’m overlooking here? Why do I have to specify what I want to export when I’ve already created a view. And why can’t I access assets anymore in the export window?

2383
MPeters 48079a4 stjacademy
DRumpf 570102a apsb
DRumpf 570102a apsbObserver
asked in Users
Append info vs Overwriting

Is there a way to append data when uploaded user information from CSV? We created a notes / comments, similar to the internal notes section in a user profile. I will be doing a mass upload near the end of school as we leave our old asset management system and fully cutover to IIQ. Some agents/librarians have already started using the notes section. When I upload all the old notes from the previous system, I believe it will just wipe out what would have already been written in that section, so I ask is there a way to keep what’s already in said spot without having to target what account has something there and export/combine it before the upload?

261
Kathryn Carter
A
anthony.wilsonObserver
asked in Users
User lookup

I have a student with a profile in IQ, but it will not find the profile in quick search. If I do a specific search with the user name in the New view window, I find the profile but when I click on it nothing pops up. It looks like the profile i writing from our integration software, but I am unable to pull up the user profile in IQ. Any suggestions?

341
Kathryn Carter
evanhees
evanheesObserver
asked in Users
PowerSchool Homeroom

Recently we were doing an in person audit with our Intermediate school to test run the process before we roll it out to everyone. Our media specialist wanted a report to be made with each students Homeroom to see which Homeroom hasn't completed the audit yet. I can see an option for Homeroom mapping when i go into the settings of PowerSchool but there is nothing that comes up when i export a list of students. Would this be on IIQs side or would we have to look into it on the PowerSchool side.

4369
Kathryn Carter
D
DRudolph 2530a44 pinkertonObserver
asked in Users
Automatically temporarily flag students for pulling a certain amount of loaners in one week.

I’m sorry if this has been discussed but I was wondering if there was an automated way that we could have a student’s account throw a flag up if they try to get more than two loaner devices per week.We have a massive problem where students won’t bring their loaners back and it’s causing a deficit in our loaner pool. This can lead to kids who generally use their personal device and need a loaner Chromebook for testing, unable to receive one due to none being available. We implemented a “2 loaners per week” policy to deter some regulars but it can be hard/easy to miss if there’s several kids in the room being helped. The limit we introduced has brought out loaner pool back to half instead of 0 like it was before.Ideally, it would be nice to have an automated system where we could limit the amount of loaners per week and it would automatically reset the “flag” at the end of the week. Certain limits associated with students who have loaners out for excessive amounts of time would be fantas

762
Kathryn Carter

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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