Users

Find FAQ's, discussions, and best practices pertaining to Users

  • 134 Topics
  • 515 Replies

134 Topics

spsalexs
Contributor
spsalexsContributor
asked in Users

Import parent email from SIS linked to student

Is it possible to import parents and have them linked with students via SIS sync? Our district uses ESP

3
Deborah Creekmore
1 year ago
I
I.T. tech MayfieldObserver
asked in Users

How to do I create a welcome letter?

How do I create a welcome letter? 

2
Jessica Adkins
1 year ago
spsalexs
Contributor
spsalexsContributor
asked in Users

Customize user field UI

Is there a way to customize the user field UI or limit what a person sees based on their permissions? Currently when an agent looks at someone they are somewhat overwhelmed by information that is not relevant to them and we would like to limit the visible information for some roles.

1
Hannah Bailey
1 year ago
J
JENNYObserver
asked in Users

Bulk Upload Student contracts to users

I would like to bulk upload contracts to the user files.  The contracts have student id’s as file names, so it seems like there should be away to upload the files in bulk.

1
Reesa Azar
1 year ago
S
Sherri HObserver
posted in Users

User Notification

What methods is everyone using to identify users who should not receive an asset?  Is there an identifier whether it be different colored font on the user account that would alert anyone issuing a new asset or a specific field?Thank you.  

3
Deborah Creekmore
1 year ago
A
Aviator08Observer
asked in Users

Anyway to Mimic User?

I am trying to view a user’s profile but I can’t see their setup since I am an admin but the user is set as faculty. Is their a way to sign in as that user without knowing their credentials?

1
Hannah Bailey
2 years ago
Deborah Creekmore
Deborah CreekmoreiiQ Community Manager
asked in Users

Is it possible to allow teachers to check-in/out devices?

Is there a setting that can be changed to allow teachers to check-in/out student devices on their end?

1
Hannah Bailey
2 years ago
Jessica Adkins
Jessica AdkinsiiQ Community Manager
asked in Users

How do I allow agents to utilize the Check-in/Out feature?

We have agents that need to check assets in and out. Is it possible to set this up?

1
Instructor_Ivan_Quigley
2 years ago
Deborah Creekmore
Deborah CreekmoreiiQ Community Manager
asked in Users

How do I prevent apps from updating user account information?

If I manually change a user’s information, how can I stop the integration from automatically pulling the information during the sync?

1
Reesa Azar
2 years ago

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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Atlanta, GA 30316