Skip to main content

Apps

Find FAQ's, discussions, and best practices using Apps

  • 107 Topics
  • 356 Replies
107 Topics
H
hgrossObserver
asked in Apps
Tracking Mileage on Vehicles in Facilities

We are looking to utilize iiQ Facilities in our bus depot. One request we’ve had from the mechanics is mileage tracking for each school bus. They normally manually track the mileage weekly and we are looking for the most streamlined way to accomplish this in iiQ. Our thoughts right now are to use automated ticket templates that fire every Friday.Is there a way to trigger rules on resolution actions in a way that takes the notes into account? For example, using a “Update Mileage” resolution action and writing the mileage in the notes of the action which would trigger a rule to update a custom field on the bus linked to the ticket.In general we would like to reduce the time navigating through iiQ for our mechanics especially on tasks that have to be done for an entire bus fleet. Manually editing each bus asset to change the custom field across the entire fleet every week seems like more work than it's worth for them compared to what they’re doing now.We’re open to any suggestions on how

751
Hannah Bailey
2 years ago
SMillsTVSD
Participant
SMillsTVSDParticipant
asked in Apps
Announcements Audience

Is there any way to set the audience of the Announcements from the app? I would like an announcement to go to just Faculty and Staff, but not students and vice versa. Thanks for any help!

671
Hannah Bailey
2 years ago
Z
Contributor
Zane GrovenContributor
asked in Apps
Change the time iiQ Syncs with Azure

With all of our automation software running at full tilt first thing in the morning, we would like to have iiQ pull from Azure at about 8:45 AM instead of 4:00 AM. Right now it is pulling so early that it’s not getting updated information from Azure for the day we are entering into.  We need a way to time our updates and syncs so that nothing is left behind waiting for the next day. The question here being, is there a way to do this currently?

1095
JAdkins_iiQ
2 years ago
bclark
Mentor
bclarkMentor
asked in Apps
Is it possible to save filtered Analytic views?

I have a couple questions about the Analytics. First what I'm currently seeing happening.When I look "By Agent" and apply specific filters I want, at the bottom it shows me a list of the agents and their ticket count that matches the filters. I can also sort by agent First name or by Ticket Count. If I click on Tickets in the upper right to see the actual tickets matching the filter criteria, and then go back to the analytics, it takes me to just the "Tickets" view even though I started from "By Agent". This is the same default view any custom views take you too if you click on Analytics.Is there any way to save a custom analytics view so I don't have to recreate it every time the way you can for Users/Tickets etc? Yes I can make a custom view for those items, but it loses the ability to see the ticket counts by Agent which is useful for us.  On the Dashboard, there is a lot of information not relevant to our workflows. I found where to take those out. Is there anyway to add the saved

975
bclark
Mentor
2 years ago
S
SarahLawrenceObserver
posted in Apps
Does anyone use the Zoho Assist App? Which Remote Assistance app do you recommend?

Does anyone out there use the Zoho Assist Integration App in IIQ?  Looking for someone who can share their experience with this app!

836
mdlisenbery
2 years ago
J
JC1Observer
asked in Apps
Will switching SSOs break anything?

We would like to switch from “Microsoft ADFS Single Sign On” to “Google SSO”.We have concerns that this will wipe out history data on users or break locations for users and anything else that I might not be thinking about.

2641
Hannah Bailey
2 years ago
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Apps
Can I unlock devices in the spare pool so that they are not Read-Only?

We want to edit some of the devices in Spare Pool. Is this possible?

1201
Hannah Bailey
2 years ago

Badge winners

Show all badges
Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316