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It would be helpful to have the ability to view all selected actions for a specific category in a list format. Currently, I can only see the total number of actions selected, but not the actual items. To view the selections, I have to scroll through a long list to find what’s been checked off.

IIQ tickets is not working.  All I am getting is a spinning circle or blank page.  Anyone else experiencing the same issue?

Is anyone else experiencing slowness or buffering issues with iiQ today? The subtask sections on my tickets are just spinning and taking forever to load.Just checking if it’s isolated to me or something more widespread.

I’m trying to setup a workflow for our HR team to reduce manual input needs. I am trying to set up a rule that when a ticket type is submitted, create a subticket based on that type. I created the ticket template for the ticket I want to be created as a sub ticket, but when I go to select it from the rules engine all I get is this error: We haven’t used subtickets much in the past, my only assumption is that I can’t do this because the sub ticket has custom fields marked as “required”. Is that really a limitation of the ticket? That seems silly, the ticket would be created for another agent to go in and input the information that is needed. 

Hello,I’m trying to create a subticket via API using a rule with a webhook.  I’m not even sure it’s possible but I’m giving it a try.  I have added the appropriate headers and values.  Here’s what I have for the json which currently is not working to spawn a ticket. Json body:{    "TicketNumber":"{{Ticket.TicketNumber}}-1"    "Subject":"Escalation: {{Ticket.TicketSubject}}",    "IssueDescription":"{{Ticket.IssueDescription}}",    "IssueCategoryId":"{{Ticket.IssueCategoryId}}",    "IssueId":"{{Ticket.IssueId}}",    "IssueTypeId":"{{Ticket.IssueTypeId}}",    "LocationId":"{{Ticket.LocationId}}",    "AssignedToTeamId":"98f04f05-5d16-f011-8b3d-000d3a0db164",    "ParentTicketNumber":"{{Ticket.TicketNumber}}",    "LocationDetails":"{{Ticket.LocationDetails}}",    "Priority":"{{Ticket.TicketPriority}}",    "ProductId":"88df910c-91aa-e711-80c2-0004ffa00010"} I am using the

With the popularity of IIQ catching on in our district, I’ve had multiple departments asked me to automate their paper forms in a digital workflow. We do not have an HR or Forms modules (we only have Ticketing, Assets and Facilities), so I wanted to know how the other districts are doing it and to see if someone has a better idea.I am working on an Overnight Travel Request Form (OT for short).Current process:The paper is filled out by a teacher, turned in to a principal, who approves and moves it to the director of Elementary or Secondary departments, who in turn approves it and turns it into superintended to do a final approval.My plan is to create a bunch of custom fields with OT as identifier (hint hint IIQ, we need displayed and hidden custom name fields!!), so an example: OT-Names, OT-Events, etc.Create a new Issue and tie in the custom fields to a ticket with the issue types of Overnight Travel.Then build the r

Hello,  I am trying to make tickets for Chromebooks that have physical damage done to them. I DO NOT want to have them to be “Checked In” into our storage. I just need tickets made for each asset. Is there a way to to do this. Thanks for any ideas! 

Issue:Currently when automatically generating a subticket (say on escalation to a different team), there is no option for setting the ticket’s location to the parent ticket’s location.  There is only a specific location, requestor’s location or for’s location.  This does not encompass a useful default of parent ticket’s location since in many cases the other three could be wild guesses in a rule.  Oddly, this happens by default when a subticket is created from an open ticket.Request:Add Parent Ticket Location as an assignment option in setting the location of a ticket via a rule.  This would apply to subtickets, or any ticket that generated the resulting ticket) and could be used in rules or ticket templates (which are also used as part of rules).Also, ideally, we would love to be able to do actual escalated tickets which would generate a ticket ID based on a set method (like in the site config), such as {{Ticket.TicketNu

As we all know, asset damages are a common occurrence in the K-12 space. Frequently, there can be users who are repeatedly damaging assets. Considering how it would be nice to be alerted to those users submitting multiple asset damage tickets, I created this process to help keep track of those "Repeat Offenders". This workflow can identify those users who continue to damage devices, easily apply fee tiers, and/or automatically categorize broken devices. With these steps, you can build what is helpful for your district's needs Steps:Create these custom details within iiQ: -Tags for each offense (

I updated the asset locations in the High School spare pool group for Long-Term devices. Specifically, I set the Location to: School: High School Room: 268 Specific Location: Cart 1 I made sure to save the updated location details for each asset, and confirmed that the updates were correctly reflected immediately afterward.However, each morning, I notice that the Location field for these assets automatically reverts back to "District" instead of retaining the updated school and room details. This has occurred consistently across multiple assets in the group, as shown in the screenshot attached.Can you please help me understand why these changes are not persisting overnight? Is there an automated process or sync that might be overwriting the values?

This isn’t a huge deal, just an inconvenience: when adding a new group to the team mapping in Google SSO, running a full sync only initially creates the corresponding team in IIQ, but the team will have 0 members. A 2nd re-run of the last sync is required for the team to actually populate with members. My assumption is that running a sync should both create and populate teams in the same job. Steps to replicate:Add a new group to the Team Mappings tab of the Google SSO app Run a full new sync of the Google SSO app Check the IIQ teams menu. The new team will be created, however it will have 0 members Go back to the Google SSO app and re-run the last sync Go back to the IIQ teams menu. The new team will now be correctly populated with members from the Google group.

Is there a way to send notices to students regarding the specific device that they have lost and need to pay for?  

Hi, everyone.My questionIs there a way to unassign a device using a shortcut? My school has an insurance program that can be bought by the student or parents to be protected in case a chromebook gets damaged, but when the chromebook gets damaged and it doesn't have insurance, the user has to be removed. I have made a shortcut to automatically create the actions that have been taken with the chromebook. One of the actions is to unassign the owner, and I would like to include that action into my shortcut, but I haven't found an action that allows me to do that.Thank you very much… JV

I’m looking to create a custom default dashboard for all of my users (faculty) that only has the welcome message and recent tickets. Is that possible?

One of our IIQ admins does not work in the summer and has asked to be taken off the list for the “bi-weekly ticket review” emails that she receives. I don’t get such emails, and I cannot for the life of me figure out where this is configured. Help? Thanks, -- MB

Looking for some assistance with creating assets with the API. I am hoping to create a workflow with my Jamf Enrollment policy to auto create a computer as it enrolls so I don’t have to wait for the job to run.  Looking through the documentation an asset ID is required to create an asset but if the asset does not exist it wouldn't have an asset id. I must be missing something so any guidance would be appreciated. :) 

Came here since I can’t open a support ticket due to the issue...iiQ is slow/unresponsive for us. Anyone else experiencing this? Nothing on the status page currently, but our helpdesk team is confirming they are seeing the issue as well.

Are we able to create a wiki or knowledge page with information on incident IQ in any kind of way for the students parents or teacher ?

Staff are unable to put in tickets.   Just get a spinning “Starting Ticket” page.   The support staff is also experiencing performance issues.  Seems to be happening quite a bit and really affects our day to day processes.  

The custom fields in my asset views are not loading.  The custom fields are also not showing up in the bulk “Set Info” menus.

When creating tickets using templates, I've noticed the ticket's location is automatically tied to the associated asset's location. My goal is to prevent this default behavior, allowing us to specify a different location during ticket creation. Many tasks involving software asset models take place off-site or at locations that differ from where the software is technically assigned, making this flexibility crucial. 

I recently finished 6 courses, but when I logged back in today, it said I had completed just the one I completed today. thoughts?

Our district is having issues with SSO to the platform this morning. And “Unable to login with the username and password provided. You might not have permission for this system. Please contact your school admin.”

I see that there is a pre-polulated dropdown list of fields available from Intune.I’m not sure how I can bring in other common fields in to iiQ.Primarily want to bring in RAM (Total Physical Memory) and BIOS.Does anybody know how to do this?

Hello, Is there a way to turn of external booking in IIQ? Thanks, -Al