Skip to main content

Ask the Community

Ask a question, share a solution, and reach your goals–together!

1689 Topics
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Apps
Can I unlock devices in the spare pool so that they are not Read-Only?

We want to edit some of the devices in Spare Pool. Is this possible?

1211
Hannah Bailey
2 years ago
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Integrations
Can I map certain fields coming from Google Devices to default asset fields in Incident IQ?

I have asset data coming in from Google Devices and would like to control the mapping. Can you explain how to do this?

1591
JAdkins_iiQ
2 years ago
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Integrations
Can I deprovision and disable devices in iiQ with Google Devices integration?

Want to have a fast way to disable or deprovision assets in iiQ and it write back to our google integration. Is this possible?

2221
Instructor_Ivan_Quigley
2 years ago
Hannah Bailey
Hannah BaileyiiQ Community Manager
asked in Integrations
Why are asset tags not updating during syncs?

Currently asset tags are not updating with our nightly sync. 

1761
Instructor_Ivan_Quigley
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Integrations
Can I pull room information from Google Devices into Incident IQ?

Our district would really like to pull in the room information from Google Devices. Is this possible?

751
Hannah Bailey
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Integrations
Why does my app require a default location?

The app is only used online, so why do we need to set a default location?

371
Hannah Bailey
2 years ago
Reesa Azar
Reesa AzarCommunity Manager
asked in Integrations
How do assets get created during syncs?

How do assets get created during syncs?

431
Deborah Prosser
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Other
Can I send out welcome emails automatically or send in mass?

We are almost finished setting up our Incident iiQ account. Once we are ready to go, is there a way for us to email all users at once?

2322
Hannah Bailey
2 years ago
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Users
Is it possible to allow teachers to check-in/out devices?

Is there a setting that can be changed to allow teachers to check-in/out student devices on their end?

1261
Hannah Bailey
2 years ago
Reesa Azar
Reesa AzarCommunity Manager
asked in Assets
Does Incident IQ automatically match an asset's location to the assigned user's location?

Is there a way to match asset location to assigned user location?

2013
Hannah Bailey
2 years ago
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Other
How do we add our logo to emails?

I am needing to add our school logo to emails. How do I do that?

1031
JAdkins_iiQ
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Users
How do I allow agents to utilize the Check-in/Out feature?

We have agents that need to check assets in and out. Is it possible to set this up?

771
Instructor_Ivan_Quigley
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Other
Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations?

I don’t want the weekends to be included in our SLA calculations. Is it possible to exclude them?

3041
Instructor_Ivan_Quigley
2 years ago
Hannah Bailey
Hannah BaileyiiQ Community Manager
asked in Other
Can I specify which app takes priority for updating data during syncs?

Is there a way to manage which integration is updating certain data fields? I would like for our SIS to update the name and location of teachers and students, instead of our SSO.  

341
Reesa Azar
2 years ago
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Tickets
How do I confirm or change an asset while working a ticket?

A requestor submitted a ticket but it looks like the wrong asset was attached. How do I change it?

821
Deborah Prosser
2 years ago
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Users
How do I prevent apps from updating user account information?

If I manually change a user’s information, how can I stop the integration from automatically pulling the information during the sync?

721
Reesa Azar
2 years ago

Badge winners

Show all badges
Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316