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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 461 Topics
  • 1,944 Replies
461 Topics
Gary_KCMO
Contributor
Gary_KCMOContributor
asked in Assets
Unable to submit ticket for some assets

One of my techs came to me saying that one some assets, not all, when you bring up the asset record, the submit ticket button is greyed out. I had them provide me an example and when I got to the asset and hover over the submit ticket button, it shows “visibility is disabled for this role”.  Can any tell me what is causing this? Thanks in advance or your help!Gary

714
nburke
Contributor
S
schuylerhObserver
asked in Assets
Can you filter out blank fields in custom view

I was setting up a custom view and I wanted to exclude assets that were missing a value in a specific column I couldn’t seem to figure out how to exclude rows with null values.

552
Kathryn Carter
J
Participant
jo.cpaParticipant
asked in Assets
Asset View - Total # of the model at a location

I have a view for a Location to list the inventory there.It generates a list of 1500 items.How can I see the total # of each of those?I’m trying to balance inventory, but do I have to export this report just to get totals?Like75 keyboard/mouse combos 35 mouse 24 HP ProBook model 18 Macbook Air

723
nburke
Contributor
W
weavercreedeObserver
asked in Assets
user assets

Currently, when a device is assigned to a user the device label shows make and model of the device, location, and asset #. Is there a way to add additional information to that label? I am wanting the status to be included. Is there a way to change? 

542
W
J
Specialist
jclarkSpecialist
asked in Assets
Deleting Asset Group

Does anyone have a trick for deleting an Asset Group when the delete button doesn’t show up?I created a few groups, but wanted to delete them all and start over. When I got to the last one remaining, the “Delete View” button isn’t showing in the lower left corner as it should.Is this possibly a bug?

1115
Kathryn Carter
Z
Contributor
Zane GrovenContributor
asked in Assets
Editing default models

We are going through all of our assets and models throughout our district and while trying to get everything organized for our summer inventory we’ve noticed that the default model for Apple TV (4th Gen) is set to the category “Electronics-Projectors” and we would like to change this to be Display Technology, however according to the documentation on the Models Tab there is no way to change this in the fly-out window. Is this something we can do in a different screen or is this a feature that will be implemented in the future?

1373
nburke
Contributor
J
Participant
jo.cpaParticipant
asked in Assets
How can a Teacher view a Chromebook ChromeOS version

As state testing begins en masse for our schools, we often need/want to verify that the Student Chromebooks that they have checked out to them/at home are at the required ChromeOS level to support state testing.But, only Agents can view the Asset details that show the ChromeOS.  AND there is no method to allow a Teacher to have a Custom View to see the complete inventory for the class.This results in manual reports being generated over and over again as we attempt to confirm that the Google Auto Update ChromeOS policies are working/updating in advance of the start of testing.Is there ANY permission that can be added to the Staff/Faculty that will allow the Asset details (ChromeOS version) to be viewed by Teachers?

712
nburke
Contributor
S
SSandrock 29300e0 gmObserver
asked in Assets
Meta Information Assignment Field Purpose?

Hello! Can someone tell me what the intended purpose is of the “Assignment” field under “Meta Information” when editing Asset Details? The devices were bulk imported at the start of the year. I just edited the Asset Details of a Chromebook Asset Tag, but it is requiring me to enter some data into the field. Thanks! Scott Sandrock

562
S
J
Specialist
jclarkSpecialist
asked in Assets
Data Mapping PO Number

Maybe I’m missing something, so I’m hoping someone has the answer. When looking at fields that I can map asset data to under “Incident IQ Apps > Manage > Data Mapping” - in the list of fields, PO Number is listed there and I have it checked to allow apps to update it, but when I go to do this with JAMF or Google, PO Number isn’t showing up as one of the fields I can map data to. Does anyone else map PO numbers from apps? If so, how? In our case, JAMF contains our iPad PO’s and it would be helpful to just have them write automatically overnight when the sync runs. I’m afraid to just write it in as a custom field and inadvertently create a completely separate field with the same name.

923
Kathryn Carter
SMillsTVSD
Participant
SMillsTVSDParticipant
asked in Assets
How do I use the Deployment check-out for multiple devices to a student

We are using the Deployment option in the Rollout Scount app. When I enter a device to be checked out to a student who already has a device it gives me a message, Maximum number of assets ( 1 ) for Student [NAME] are already in service.To continue, please authorize. How do I authorize?

12811
Hannah Bailey
M
MMphande 89702cf isokObserver
asked in Assets
Bulk Editing Assets

Would anyone happen to know how to edit assets in bulk?  For example: Books.  If we have 30 of the same book, but need to edit all of them at once, is there a function for that?  Right now we have to click on each book one-by-one to edit all of them.  Extremely time consuming.   Deleting the assets, then cloning again won’t work because then we will lose data such as which staff books are assigned to.   Thanks for reading and helping1 

6063
Kathryn Carter
D
darbaughObserver
asked in Assets
Check-out function on mobile not all users showing up

Does anyone have any issues seeing all users when checking out devices on the mobile apps? When we go to check-out, select an asset, we can’t see students when we search users. Happens on both Android and iOS.

393
Hannah Bailey
F
farmerjeObserver
asked in Assets
Data Import for Custom Fields

Can data for custom fields for assets be imported?

1311
Kathryn Carter
E
Contributor
erich.geigerContributor
asked in Assets
Assets that contain other assets

In our district we use charging carts for our chromebooks. These carts are tracked as an asset. In our previous help desk system we were able to assign chromebook assets to  cart asset within our inventory. Is there similar option available for Incident IQ?

2584
Kathryn Carter
M
MaggieNgObserver
asked in Assets
Owner Change Date as a Column

Hello. I know that there is a timeline filter for the Owner Change Date and it asks you to select a range. However I just want that exact date as a column in my search results so that I may export it as a piece of data (field). I am tasked to report out the exact date assets was assigned to all our faculty.Not sure if I missed it in the filters, but if you could pls point me in the right direction.Thanks,Maggie NgParsippany Troy Hills School District.

251
Kathryn Carter
E
Contributor
ekangContributor
asked in Assets
Email confirmation when an asset is checked-in

Hi all!I would like to send out a notification from IIQ to PARENTS when students’ devices/assets have been returned/checked-in. So far the only way that I know of to achieve this is to use RULE. HOWEVER, I am running into the following problems:Students email accounts in grades k-5 are not set up to receive emails due to security reasons. There is no option for me to create a rule that would send the alert to parents/guardians. (I have submitted a ticket to IIQ admin to see if this can be done). I can assign assets to parent users and make them “assignees”. Is there a way to assign 3000 devices to 3000 parents by uploading a CSV file? That’s it for now.Thank you!Jean

2146
J
Participant
J
JSnyder 79375d6 hebronlionsObserver
asked in Assets
Is there a precursor character for searching asset models?

When I go to search model in assets I have noticed it is only pulling the first word. IE “Acer Chromebook” if I search Chromebook, it does not come up. Is there a special character that I can include to search the whole field? I’ve tried * and +. Other ideas? Is there one at all? 

592
J
J
JENNYObserver
asked in Assets
Bulk Import Assigning Assets to Guest Accounts

I have many times been successful doing bulk import on assets to change owners; however, recently we decided to create “owners” for rooms so we could check out to rooms instead of placing them in a room in the location field option to better be able to see what is in a particular room.  I was advised to use Guest role for these accounts, but when I try to bulk import, these guest roles accounts cannot be matched and do not show up when manually matching.  I was able to get around it by changing roll to Staff, uploading and then changing owner role back to guest, but that is less than ideal.  No problem finding guest owners individually to check out...just in bulk. 

741
Kathryn Carter
P
patrickmckinneyObserver
asked in Assets
How to Filter Assets linked to another Asset

Hello,We started using IncidentIQ in August.  I am just now working on linking Chromebooks to Carts.   I have gone through and created a number of carts and linked Chromebooks to 3 of them.   Before I go further, I want to start testing some features to make sure I am doing this correctly before fully implementing.Does anyone know how I create a filter to select all of the chromebooks that are linked to the cart asset.  I can find how to select the cart easy enough, but don’t know how to select all of the devices linked to that cart.Ideally, I would like to create a Google orgUnitPath Translation Map so that any devices linked to a cart are automatically moved to an OU for that cart. Thanks,Pat

2241
Kathryn Carter
B
BKearney 67003f1 fcsObserver
asked in Assets
Google Devices OrgUnitPath Translation Maps - working except for two particular Chromebooks?

For our district, we have the Google Devices integration with IIQ set up. We have filters set up so that IIQ writes the device’s OU back to Google Admin based on the location set up in IIQ. After we set this up, we found we had a problem - our school nurses have a small set of Chromebooks in their office that need to be kept in a special OU in Google Admin so they receive a custom configuration. With the way things were set up, these Chromebooks were being moved into OUs based on their location and thus lost their configurations.I attempted to correct this issue by creating additional filters so that we could map those specific assets back to the nurse’s office OUs. This has worked very well so far, but two Chromebooks in particular keep slipping out of the OU I want them in and going back to the OU based on their location.Here’s a screenshot of the sync history for one of these two Chromebooks. Over the past month I’ve repeatedly attempted to manually correct the OU in Google Admin, o

2044
Hannah Bailey
P
PKULP 1838ecd caddoschoolsObserver
asked in Assets
Adding Notes to multiple assets at once

Is there a way to add a note to multiple assets at one time?  For example, I had some assets stolen during a break-in and would like to put in the notes the reason they are marked stolen.  I can go into each asset and type a note, but it would be much faster if I could put it in for multiple assets at one time.

1615
P
nathaniel_lindley
Participant
nathaniel_lindleyParticipant
asked in Assets
Assets with Serial number or barcode

How do you work with Asset Models that we don’t have Serial Number or barcode?   Can you?The need is we have Audio Equipment in classrooms, and we did not want to inventory the Serial Number and we did not put Asset Tags on them.   I would still like to know which rooms have the Audio Equipment by location and allow a teacher to submit a ticket with an issue related to their Audio device.   For example, “my audio enhancement in Room 12 at School is making a hissing noise”   I want to track that it was an equipment problem, but don’t need to know the serial number or asset tag.   does that make sense?  or should we go around and collect the serial number and put asset tags on every device?Thanks,-Nathaniel 

1022
Hannah Bailey
D
dmcconkeyObserver
asked in Assets
Displaying Asset Location Details

After searching for/selecting someone in Users Explorer, it displays any assets assigned to them in the card- or button-type of display (circled below). The asset type, location (including room) and asset SN is displayed. But, is there any setting that can be adjusted to add location details to this asset card/button?Reason for my question...a teacher is assigned as the primary user to a lab of about 20 desktop units, so all those units display as assets in her users’ view to help her “quickly” find an asset to submit a ticket for...except it’s not that easy because she has to know the SN of the desktop.In her classroom, she has each station labeled 1-20, so those desktop positions are recorded along with the appropriate SN they’re assigned to within the IIQ asset info (specifically, the empty box underneath “room”). If location details could be displayed on the asset card, then choosing which desktop to submit a ticket for becomes much easier for her.On a similar, but different note,

1183
Kathryn Carter
J
Contributor
jhandlerContributor
posted in Assets
Locker Management

We see you now have https://www.incidentiq.com/apps/lockncharge LocknCharge management mintegrated.   We have AnywhereCart lockers in our district https://www.anywherecart.com/products/ac-locker-24-rfid/ Is there any. thoughts on adding this to the IIQ system?

713
J
Contributor
A
anthony.wilsonObserver
asked in Assets
False Duplicate Assets

I’m importing new assets, and IQ thinks my new assets are duplicates on the import process. I check the tags and serials in my search, and they are not found in my database. How do I fix this?

1122
A

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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