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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 514 Topics
  • 2,191 Replies
514 Topics
S
SNorton 883c113 cumberlandObserver
asked in Assets
Exporting Agent/User Devices on excel

How do I choose an agent to print and export a report of devices/assets of one user

402
Kathryn Carter
D
DAnkney 3834d85 sbacObserver
asked in Assets
List of all devices in a Spare Pool

I would like to run a list of all items in assigned in a spare pool.  I’m not seeing anything in Assets or the Spare Pool manage page.

567
Kathryn Carter
I
iljared98Observer
asked in Assets
Help with Python Script to Retire Devices

Hello,I’m curious if anyone else has extensively touched the IncidentIQ API with Python. I’m looking to automate the retirement of devices by having the script update specific fields for an asset based on a serial number an end-user puts in. However, the documentation is a bit confusing. Would I need to do a Search Assets Query with the user provided serial number, then get the SID of the asset in order to update fields? And where would I go to find the API names of these specific fields, especially for custom additions? I appreciate any clarification on this as the default workflow of clicking through the GUI each time is tedious, especially when dealing with dozens of retired assets.Here are the API docs I was working with: apihub.incidentiq.com/

1813
M
K
KRogers 970b53 ccsre1Observer
asked in Assets
Bulk Update Asset Purchase Date and Price

Is there a way to bulk update the purchase date and price on existing assets? We need to update this information on assets that have been previously imported. Any direction would be appreciated! Thank you.

10511
Kathryn Carter
MPeters 48079a4 stjacademy
MPeters 48079a4 stjacademyObserver
asked in Assets
Spare Pool Issue Date

We currently use a Spare Pool to manage a set of “loaner” Chromebooks that students can check out if they forget theirs at home. Last year, when we checked out a loaner Chromebook we would simply scan the barcode into the “Check-in/Check-out” tool and it would show the date in the “Spare Pool: Issue Date” column. Since this school year started I do not have that functionality any more. It checks the device out to the student but does not enter anything in the date field. Has anyone else noticed this change and was this intentional?  

929
Hannah Bailey
S
SPenland 4671c29 gilmerObserver
asked in Assets
API or somehow to query data from program

I have stored some information in iiQ Assets that is used quite often. Would it be possible to use some sort of API to query information using a field and getting back just a few fields? I’d like to maybe do this in C#.NET or really any programming language is fine… Mainly just to speed up how quickly I can get just an item or two, instead of going through the rather robust search offered in iiQ Assets. If this is not possible, please let me know - if it is possible, let me know even more :)

2458
Kathryn Carter
A
AVillar 593279b teaneckObserver
asked in Assets
Bulk un assign devices

Is there a way to bulk un assign devices from users? 

1183
A
A
Albany MiddleObserver
asked in Assets
Failing verification

I scan my assets into a list and I click the bulk options and verify the entire list all at one time, but it is marking all the assets as “Failed” even though I am selecting “Verified/Correct.” Is anyone else having this problem? It just started happening in the last few weeks. 

381
Hannah Bailey
J
JRath 5772cd6 splendoraObserver
asked in Assets
using bulk update to verify an asset auto fails the asset

so I’m trying to run an audit at one of our campuses and normally we can bulk scan using the rapid scan feature and verify the assets and update them that way. but now even though I select verify the system fails the item 

411
Hannah Bailey
mmickey
Contributor
mmickeyContributor
posted in Assets
Mobile App does not show scan barcode everywhere

We’ve noticed that the IIQ mobile App only seems to show the scan barcode via camera in the check in/out section, and not in the search asset section. This is on iPadOS 15 and Android 13 that I have observed. Is this an issue, or was there a change in the availability of the barcode scanner functionality?

15213
Hannah Bailey
J
JanellObserver
asked in Assets
Import Assets

Hello,I am using the Import Assets feature to update asset information. When I upload the spreadsheet one column is not uploading properly. It is reading it as  M/d/yyyy h:mm rather than the information that is in the column. I have had this happen several times so I am wondering what I can do to fix this problem. I have changed the format, re-uploaded, created complete new sheets to upload. Sometimes it fixes the problem and other times not. Do you have any suggestions?Thanks,Janell

4727
Kathryn Carter
A
AAllred 16080dc aapsObserver
asked in Assets
Filter for Assets with more than 1 open ticket

I’m wondering if there is a way to filter assets based on how many currently open tickets they have?  I would like to see any assets with more than 1 open ticket so I can combine them when needed.  

454
Kathryn Carter
C
CWebb 26028aa lawtonpsObserver
asked in Assets
Removal of Verification Date.

Is there a way to remove the Verification date on an Asset?

463
Kathryn Carter
C
Contributor
Carina Burns RandolphContributor
posted in Assets
JAMF Pro Settings - push back username and email from IIQ

Hello all,I’ve been trying to get our JAMF integration setup so that we can have the benefit of assigned devices but are having problems with “unassigning” them.At first we thought we could remove the username within JAMF and the devices would drop from their assigned users - especially as we have ticked the option within general settings to:Unassign owner if primary user is blank:Remove existing owner in iiQ for assets that have an empty primary user in jamfThis works for iPads but doesn’t work for MacBooks.  According to an email from support, the JAMF location:email_address field needs to be blank as well to unassign the asset.Since it’d be easier to make all the changes in IIQ to remove the user from the device and have that push to JAMF, we starting testing on how to accomplish this.location:email_address is hardcoded to map to User email one way from JAMF to IIQ.  If indeed we have to wipe that field in order to remove assignment, then the only way I can see to do this is to set

49411
Hannah Bailey
MPeters 48079a4 stjacademy
MPeters 48079a4 stjacademyObserver
asked in Assets
Spare Pool issues?

We’ve been trying to add assets to a spare pool which we’ve successfully done in the past. Now we click “Add Asset”, type in the asset tag number and select the asset at which point the screen appears to reload but the asset is not present in the pool. Is anyone else having issues with this? 

17111
Kathryn Carter
R
RVega 597e43e susd30Observer
asked in Assets
Syncing Issues

Hello, we are having an issue with syncing from Incident iiQ to Google Admin. If we move a Chromebook cart into a testing bucket in Google Admin. The following day Incident iiQ somehow will move Cart back to the original bucket in Google Admin. We needed to turn off Sync in Incident iiQ. Even if we move cart out of the room number in Incident iiQ it will revert back to the original bucket in Google. This will cause an issue when students will be testing and need to move Chromebooks to testing.

1367
Kathryn Carter
G
Gavin RobinsonObserver
asked in Assets
Initiate Audit Verification?

Is there a way to force an automatic audit verification cycle? My issue is that there are times when I’m asked to pull a report & everything is listed as “Pending”. I can’t really pull the most recent status pre-Pending. Can I?

664
Kathryn Carter
M
MReccoppa 1477925 sayrevilleObserver
posted in Assets
Assets missing from user's page

It looks like assets assigned to users aren’t showing up in the user’s profile page.  I noticed this today (Monday, 09/16/2024), however some of my staff told me they noticed it last week with a few people.

8011
Kathryn Carter
C
ClasineObserver
asked in Assets
Permanently delete a duplicate asset

We have iPads that were inadvertently imported twice as assets. We have deleted one of the listings but the deleted asset is restored because the iPad is tied to Jamf. Is there a way to permanently delete a duplicate asset to eliminate this problem.  

785
Kathryn Carter
A
AAllred 16080dc aapsObserver
asked in Assets
Google Status Update - Disable Button putting Devices to Missing, Re-Enable setting devices to In-Serivce

So this is a bit Tricky.  I currently have rules setup in IIQ to Enable a device in Google if the status is set to In-Service or In-Storage, and to Disable a device if set to Lost, Stole, or Missing. I also need IIQ device status set to Missing when a device is set to disabled (button pressed), and to “In Service” if the Re-Enable Device button is pressed. I set up the rule “When Updated” When “Google Status = Disabled” set Status to “Missing”When I press “Disable Device”, it stays “In Service”.  From this point, if I press “Enable Device” the device re-enables but then the IIQ Status goes to Missing.  It’s almost as if it’s doing this reverse and I’m unsure of how to set this without messing stuff up. I’m disabling all other rules before hand to make sure that nothing else is triggering this.  Any Help or insight would be greatly appreciated!

996
A
A
AAlongi 63c18d wvcsdObserver
asked in Assets
Move device to specific OU when unassigning it?

Hello,I was wondering if it is possible to set up a rule so that when a device is unassigned, its Google OU is moved to a different one. Thank you!

942
JustinRaynor_iiQ
B
BNeal 9839ec5 bisd303Observer
asked in Assets
Add data to Custom Fields with Rules Engine

Is there a way in the rules engine to add data to a custom field (assets) on device update/checkout? I did not see anything in the rules engine. We are trying to add a checkout date to a custom field so we can sort/report on it.

752
Kathryn Carter
E
EricMNObserver
asked in Assets
Notification when new models need mapping?

When new models show up from our asset management systems, is there any way to be notified?  The devices won’t flow into IIQ until they have been mapped.  Is there any way to get some kind of heads up that a new model has appeared and is not yet mapped?  We sometimes forget and don’t realize until we start getting calls that a search does not find their new device.  Thanks!

352
Kathryn Carter
M
MWynne 3139310 gehrhsdObserver
asked in Assets
Can we add options to the Search dropdown for asset?

Currently when searching for an asset the options are Room, Asset ID, or Serial.This is great, if you have the item in front of you and can easily get to it’s asset tag or serial. However, if I’m looking up a switch, or Access Point, or a drone, or group of large external HDDs or some other device we’ve added, there’s no easy option for if I want to just type the word switch and look for a specific switch or our media lab bought a drone. I need info off of it or to add info to it. If I could type switch, or drone or whatever, then I could more easily get to the info especially if I don’t know what room it may have been assigned.

241
Kathryn Carter
K
Kacey.WisemanObserver
asked in Assets
Changing 'recommended' filters

Good morning - Here’s some context: When you pull up the ‘assets’ tab, then click on ‘filter’ so you can filter the assets you’re looking up, it automatically pops up to a ‘recommended filters’ page. Is there a way to edit which filters are recommended for our organization? Many of these are not ones we filter by often, and there are some we use much more often, and would just be super handy to be able to have the ones we use often listed first instead of ones we don’t use.Thanks all!

692
Kathryn Carter

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