Find FAQ's about Ticketing and favorite Ticketing workflows from other districts
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Currently, when a ticket is resolved by an agent with Resolved - No Response from Requestor, the requester just sees that a ticket is Resolved. Is there a way to trigger a comment or an email to the requester that basically says, “We closed the ticket because you didn’t provide the requested information.”?
A requestor submitted a ticket but it looks like the wrong asset was attached. How do I change it?
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