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134 Topics
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134 Topics

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DAdmin 407d141 mtbluersdObserver

asked in Users

Using location change as user rule trigger

I’m trying to set up a rule to create a ticket whenever a student changes locations in the district...i.e. they are moved from one school to another in our SIS and our Google sync changes their location in iiQ.I have set up a rule for Users, when Updated with the following criteria: ‘When field is update: Location’I tried a variation where I added to the filter ‘Location’ and included all locations. When the user location changes either manually, or by Google sync, the rule is evaluated but marked as false in the rule log. We have several other rules that are similar based on the user role changing between student and no access and staff and no access and the rules work great. Am I missing something?

11 month ago

elainewObserver

asked in Users

Create daily report of new users added to IQ

Is there a way to run a daily report of new users added to IQ? I’d like to be able to see when an account is added so that I can create a deployment ticket to get devices and equipment quickly checked out to them. I’d also like to be able to limit the report to either student or staff as needed.

1 year ago

JPisani 803812b lcalionsContributor

asked in Users

How do i create a view to track users with 3 or more devices assigned to them?

Is there a way when creating a custom view for multiple devices to select a quantity? Each user is assigned 2 “devices” a laptop and a charger. so when i am using multiple delives i see all my users. i want to see who has 3 or more devices assigned to them. Thoughts?

1 year ago

RRolfsObserver

asked in Users

Changing from staff to agent

Where are the instructions on changing a person from staff to agent.

1 year ago

jclarkSpecialist

asked in Users

Automatically temporarily flag students for pulling a certain amount of loaners in one week.

I’m sorry if this has been discussed but I was wondering if there was an automated way that we could have a student’s account throw a flag up if they try to get more than two loaner devices per week.We have a massive problem where students won’t bring their loaners back and it’s causing a deficit in our loaner pool. This can lead to kids who generally use their personal device and need a loaner Chromebook for testing, unable to receive one due to none being available. We implemented a “2 loaners per week” policy to deter some regulars but it can be hard/easy to miss if there’s several kids in the room being helped. The limit we introduced has brought out loaner pool back to half instead of 0 like it was before.Ideally, it would be nice to have an automated system where we could limit the amount of loaners per week and it would automatically reset the “flag” at the end of the week. Certain limits associated with students who have loaners out for excessive amounts of time would be fantas

1 year ago

mmickeyContributor

asked in Users

Users at multiple locations

We have users that are assigned to multiple locations, as well as some of our agents manage two different locations. Is there a way to assign users/agents to multiple locations?

1 year ago

DRumpf 570102a apsbObserver

asked in Users

Hide Users from Agent Search

I am attempting to set up permissions for the librarians/sysops(essentially a site admin instead of district wide) and have most of it down, but when it comes to users, the permissions say they should only be able to see users at a certain site, however, it lets them see anyone. They just get a read only marker for sites that aren’t allowed. Is there a way to actually hide the other sites in the permissions?

1 year ago

KMiller 9871b12 hermitageObserver

asked in Users

User Login Activity

I used to be able to view a student user and see which chromebook they last logged in to but recently that information has been removed. Is it on another screen that I’m missing?

1 year ago

RoseHamlinCFBObserver

asked in Users

Notes on a User

Good Morning, Media Specialist would like to request a field to enter notes on a user. There is a filed that exists however, we would have to grant them higher access such as edit user information. Curious as to how other Districts add notes to the user.

1 year ago

shennessyObserver

asked in Users

Room numbers from Infinite Campus not marked as homeroom

We have elementary teachers whose room numbers are marked as homeroom in Infinite Campus. Our secondary teacher’s room numbers are not marked as home room. Is there a way to add the room numbers from the courses the teachers are assigned? We realize some secondary teachers would have more than 1 room assigned in their user.

1 year ago

jjmill9299Observer

asked in Users

User access to IIQ Academy

I have some users that can’t access the Academy to view the tutorials. I am guessing I have to check a switch somewhere. Any suggestions greatly appreciated.

1 year ago

jo.cpaParticipant

asked in Users

Class #Students incorrect (in User profile)

Has anybody else noticed this?The # of students listed here doesn’t match the actual class when you click in to view the class.

1 year ago

JRood 877c5a lvpioneersContributor

asked in Users

Student Report Question

I have come across several students who for whatever resasons don’t have their powerschool information linked to their Google sso user. I am trying to find a way to run a report that will give me a list of the students who have this issue, but I can’t seem to figure out how to accomplish this. I was thinking of just doing a new view of “duplicate users” but I am not getting any results doing that.Does anyone have any ideas? Thanks!

1 year ago

BLG6Contributor

asked in Users

New Student Notification

Is there a way to have a notification email sent and ticket created when a new student is synced over from our SIS? I have looked at the rules but I am not sure what is needed. I see the active under user status, but only want on “new” active users. We need this to know when a new student enrolls so we can assign a device to the student.

1 year ago

Scott-CCSContributor

asked in Users

Prevent users from opening tickets for others

Looking for a way to prevent users from being able to open tickets on behalf of another user but not seeing this in permissions anywhere. Anyone know if it is possible to do this?

1 year ago

ggarrowObserver

asked in Users

Google SSO Mapping

I was wondering what field in GSuite everyone is using to map the School ID number to in IIQ? I was thinking of using the Employee ID field but I don’t see that as a mapping option in IIQ. Is anyone else mapping the School ID number in the Google SSO Application?

1 year ago

jo.cpaParticipant

asked in Users

Auto Add Permission on Student iiQ account creation

The Global Student Role doesn’t fit our needs, but it is Read Only.I’d like to set up a Rule to Automatically Add a Custom Policy for Students upon Student Account Creation in iiQ.I do not see an automatic method to do this. Can it be done with webhooks?

1 year ago

SheilaRoxObserver

asked in Users

Multi-factor Issues?

We’re rolling out multi-factor authentication to our staff members next month. Even though we are hoping for an easy rollout, I want to be proactive in setting up a way for users to report an issue with this or if they have someone else report an issue on their behalf. Has anyone else gone through the process? Did you add Authenticator under User Accounts? It does not seem like there are default issues for this.I appreciate any help or direction.Thank you!

1 year ago

PTranchida 4235870 rochesterObserver

asked in Users

How to Map custom values from localAdSso to IIQ Work or Mobile Phone Number fileds

I have a custom mapping, but the mapping is no updating user fields.

1 year ago

Doug-hallObserver

asked in Users

print a User device report

Is there a way to print a user device report?We are looking to provide students a print out of how many devices the have checked out to them.

1 year ago

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