Users

Our staff can view assets assigned to them in their My Assets page. When they click on one of the assets, they can see purchase info such as price, funding source, purchase date, PO number, etc.Is it possible to hide that data?

We recently distributed new devices to students and I want to create a report the details who has not received one yet. My work around is a user view-asset view combo, but it would be much more efficient to have the model filter added to user view!

Is there a way to run a daily report of new users added to IQ?  I’d like to be able to see when an account is added so that I can create a deployment ticket to get devices and equipment quickly checked out to them.  I’d also like to be able to limit the report to either student or staff as needed.

Is there a way when creating a custom view for multiple devices to select a quantity? Each user is assigned 2 “devices” a laptop and a charger. so when i am using multiple delives i see all my users. i want to see who has 3 or more devices assigned to them. Thoughts?

Where are the instructions on changing a person from staff to agent.

Is there a way to perform this action in bulk, on a list of users? I know I can unassign a permission policy from a list of users, but I want to clear the user specific permissions. Really hoping there’s a good way, because we need to do this to over 300 people, so one at a time is not ideal. I don’t see an option for it in the API documentation either.

I’ve created a user view that will tell me what students have multiple devices checked out to them. When I click export I have to essentially setup my view all over again. But this time I am unable to select assets from the +Column dropdown. Is there something I’m overlooking here? Why do I have to specify what I want to export when I’ve already created a view. And why can’t I access assets anymore in the export window?

Is there a way to append data when uploaded user information from CSV? We created a notes / comments, similar to the internal notes section in a user profile. I will be doing a mass upload near the end of school as we leave our old asset management system and fully cutover to IIQ. Some agents/librarians have already started using the notes section. When I upload all the old notes from the previous system, I believe it will just wipe out what would have already been written in that section, so I ask is there a way to keep what’s already in said spot without having to target what account has something there and export/combine it before the upload?

I have a student with a profile in IQ, but it will not find the profile in quick search. If I do a specific search with the user name in the New view window, I find the profile but when I click on it nothing pops up. It looks like the profile i writing from our integration software, but I am unable to pull up the user profile in IQ. Any suggestions?

Recently we were doing an in person audit with our Intermediate school to test run the process before we roll it out to everyone. Our media specialist wanted a report to be made with each students Homeroom to see which Homeroom hasn't completed the audit yet. I can see an option for Homeroom mapping when i go into the settings of PowerSchool but there is nothing that comes up when i export a list of students. Would this be on IIQs side or would we have to look into it on the PowerSchool side.

I’m sorry if this has been discussed but I was wondering if there was an automated way that we could have a student’s account throw a flag up if they try to get more than two loaner devices per week.We have a massive problem where students won’t bring their loaners back and it’s causing a deficit in our loaner pool. This can lead to kids who generally use their personal device and need a loaner Chromebook for testing, unable to receive one due to none being available. We implemented a “2 loaners per week” policy to deter some regulars but it can be hard/easy to miss if there’s several kids in the room being helped. The limit we introduced has brought out loaner pool back to half instead of 0 like it was before.Ideally, it would be nice to have an automated system where we could limit the amount of loaners per week and it would automatically reset the “flag” at the end of the week. Certain limits associated with students who have loaners out for excessive amounts of time would be fantas

Has anyone tried allowing students to put in their own tickets and use iiQ? If so, have you allowed for students to use and what has your experience been?

I am attempting to set up permissions for the librarians/sysops(essentially a site admin instead of district wide) and have most of it down, but when it comes to users, the permissions say they should only be able to see users at a certain site, however, it lets them see anyone. They just get a read only marker for sites that aren’t allowed. Is there a way to actually hide the other sites in the permissions?  

I used to be able to view a student user and see which chromebook they last logged in to but recently that information has been removed. Is it on another screen that I’m missing? 

Good Morning,  Media Specialist would like to request a field to enter notes on a user.  There is a filed that exists however, we would have to grant them higher access such as edit user information. Curious as to how other Districts add notes to the user.

We have elementary teachers whose room numbers are marked as homeroom in Infinite Campus. Our secondary teacher’s room numbers are not marked as home room. Is there a way to add the room numbers from the courses the teachers are assigned?  We realize some secondary teachers would have more than 1 room assigned in their user. 

I have some users that can’t access the Academy to view the tutorials. I am guessing I have to check a switch somewhere. Any suggestions greatly appreciated.

Has anybody else noticed this?The # of students listed here doesn’t match the actual class when you click in to view the class.  

I have come across several students who for whatever resasons don’t have their powerschool information linked to their Google sso user.  I am trying to find a way to run a report that will give me a list of the students who have this issue, but I can’t seem to figure out how to accomplish this.  I was thinking of just doing a new view of “duplicate users” but I am not getting any results doing that.Does anyone have any ideas? Thanks!

Looking for a way to prevent users from being able to open tickets on behalf of another user but not seeing this in permissions anywhere.  Anyone know if it is possible to do this?

I was wondering what field in GSuite everyone is using to map the School ID number to in IIQ? I was thinking of using the Employee ID field but I don’t see that as a mapping option in IIQ. Is anyone else mapping the School ID number in the Google SSO Application?

The Global Student Role doesn’t fit our needs, but it is Read Only.I’d like to set up a Rule to Automatically Add a Custom Policy for Students upon Student Account Creation in iiQ.I do not see an automatic method to do this.  Can it be done with webhooks?

We’re rolling out multi-factor authentication to our staff members next month. Even though we are hoping for an easy rollout, I want to be proactive in setting up a way for users to report an issue with this or if they have someone else report an issue on their behalf. Has anyone else gone through the process? Did you add Authenticator under User Accounts? It does not seem like there are default issues for this.I appreciate any help or direction.Thank you!

I have a custom mapping, but the mapping is no updating user fields. 

I know I can create custom views, but it can get tedious to have to do it for multiple technicians. It would be nice if I could search for an Agent, and then click the “Open Tickets” section within their profile.  Is this a feature that I’m not finding, or should I add it to the Ideas section? Thanks.