Users

We’re rolling out multi-factor authentication to our staff members next month. Even though we are hoping for an easy rollout, I want to be proactive in setting up a way for users to report an issue with this or if they have someone else report an issue on their behalf. Has anyone else gone through the process? Did you add Authenticator under User Accounts? It does not seem like there are default issues for this.I appreciate any help or direction.Thank you!

I have a custom mapping, but the mapping is no updating user fields. 

I know I can create custom views, but it can get tedious to have to do it for multiple technicians. It would be nice if I could search for an Agent, and then click the “Open Tickets” section within their profile.  Is this a feature that I’m not finding, or should I add it to the Ideas section? Thanks.   

What is required in the headers and body for the following api:https://site.incidentiq.com/api/v1.0/profiles/{userid}/picture

Hi I’m having a problem updating a few Custom Fields I created for my users. I’m using the Import template spreadsheet provided by iiQ. I am matching the iiQ users up with their ID number and omitting the first name and last name, email, usernames fields. But I’m getting this error “listed below”. I didn’t think that I need to include the users: emails, names, and usernames when updating to a Custom Field and matching just the ID numbers?Any help you can provide would be appreciated Ps: Is there a way to copy error information to the clipboard because I see that I might have not gotten all of it. hence the … at the end of the error code :: Error executing Sql because 'Cannot insert the value NULL into column 'FirstName', table 'iiq-prod-sqldb.dbo.Users'; column does not allow nulls. INSERT fails.'; at jLib.Db.SqlHelper.ExecuteX(DbConnection SqlConnection, CommandType CommandType, String Command, OrderedDictionary`2 Parameters) at jLib.Db.SqlHelper.ExecuteX(CommandType CommandType, Stri

I am looking to generate user reports based on how many times they borrow loaner devices. Anybody know of a solution for this?

How can I create a report of the top users that have had tickets created for them or by them?

We have a ticket for our provisioning that we utilized the IIQ User Custom field, this worked flawlessly for a while. As of the other day, the staff role can no longer populate users in the IIQ User custom field within our provisioning tickets. Need assistance in figuring out how to reverse this. Thanks 

I want to allow select staff to view the owner of a device (search by asset tag or serial number) or to search a user’s name or ID to see which, if any, devices are assigned to them.  I am able to allow them to view all assets, but when I try to search for a user or their ID, i am not given the option, nor am I given any results. See screen shot below:User PermissionsSearch optionsIs there a permission I am overlooking?

We are in the process of assigning/changing user policies to a ton of Agents. However, we’ve run into an issue. Rather than type it all, I did the screen recording linked below. https://watch.screencastify.com/v/sWs9d8XIvfmhfLE7YwIX Is this a bug or intentional limitation?

What user settings would allow a user to check items in and out of spare pools?

I would like the ability to impersonate / login as another user.  This feature would help with troubleshooting issues. If your user roles are configured differently, your UI will look different from theirs and you'll need to impersonate the other user to be able to see what they see.  It would also aid in proper setup, configuration and verify correct permissions.  Thank you for your consideration.

How would I create a role that has the standard staff permissions and would also allow building staff (principals and secretaries) to see which device(s) their students have checked out to them? Going a step further, is there an additional permission that would allow those same staff members to check in a device if a student leaves the district?

Is there a way to show all the devices that have been checked out to one user over multiple school years? I would like to pull a report showing which devices have been assigned to one particular student over his years in high school. 

Hello- This summer we created some user accounts locally in IIQ, with their school email address, name, basics. The assumption was that once we created their accounts in Azure, they would sync from Azure, combine accounts and these users would be able to use SSO to sign on. That doesn’t seem to be the case, the users are still local accounts only. Is there a way to force these users to have SSO based logons instead of the local ones? I think I could probably delete the accounts, but then I would imagine we would lose their inventory and ticket history. We did set the “Authenticated Source” user field mapping to Microsoft Azure SSO, but that did not solve the issue either. Thanks.-Rich

Is there a way to add photos of students and staff when Agents are looking up users?

Our shipping department is not in IIQ throughout the day.   What is the best way to trigger an email to the shipping team that a ticket has be assigned to the team?   I know we can set up individual notifications but I want to avoid that and set up a rule.   Will this rule work should any time a ticket is assigned to the team shipping?   

The staff users, which comprise the bulk of our users, don’t have permission to customize their dashboard and filter it by location. The filters that are there are zero help. Am I missing something in permissions that would allow them to filter it by location? 

I am building out a number of asset and ticket views that need to be shared across all of our agents, however only a few of my agents have the “manage shared views” link in the sidebar.   what controls access to shared asset and ticket views?

Is there a way to run a report to show users who do not have a device checked out to them, AND be able to export the report?  

What are the Webhooks that IIQ supports for user rules? I don’t see any documentation and only see it for assets and tickets.

Can a “device model” filter be added to the User Explorer? We want to run a report of users who have multiple devices. But that report does not show what type of devices are assigned to the user. 

We have two elementary schools that are getting new buildings. The new buildings will have all new room numbers and new inventory. We want to name the old buildings z-Davidson old, so that we have the history from these buildings. We want to name the new buildings Davidson Elementary School (that matches what we used for the old building) and then we will add the new room numbers and the PDF of the building map. Will the staff and students sync to the correct building? As long as the building names match, it should work correct? Is there a spot to map the staff and students to the correct building?

Currently I have a filter set to specifically filter users with the role of “no access”, but that just filters all those users in alphabetical order and I have to manually click through multiple pages to find the user I’m looking for, and any other filters seem to only filter active users. The main user search only filters without that role as well. Is there a setting or something I can set to make it also search users with “no access”?

Is it possible to import parents and have them linked with students via SIS sync? Our district uses ESP