Users

HiWe are currently working on pulling fees / payment (eg. stylus, charger lost , etc) of each student .Is there an API endpoint for that? Or when we use customized Views (User -- Views -- ) in IIQ UI to export csv file manually,if we add columns, there are only total balance, Laptop related items, etc, it doesn’t have options that shows specific items and fees. Do you guys know if there’s an alternative approach to that? Thanks very much!

I just had some questions about device assignments. When we assign a user to a device would the nightly syncs cause the device to go back to chrome-enroll? My other question is if a user logs in to another students device does that device now assign ownership to the student that borrowed/used the chromebook? 

When I go to manage Google SSO, I see there is an “ADD NEW DOMAIN” button.Will this let me add an additional Google Workspace domain for SSO?If so, will identical OU’s in each domain be able to be treated differently for user import?For instance, each domain has a “/Students” OU.We have a charter school that has it’s own independent Google Workspace domain and we’d like to import those users as well, but when we do OU location mapping, we need to be able to put those users in the correct location.

Staff role users are not able to add followers to tickets and we’d like to be able to grant some access.  

I have one user whom I have made an Agent and since adding him as an agent he has no Role permissions. I have verified that the Agent role has set permissions, but it doesn’t update for the user. In an attempt to correct this, I have removed his role, added another role, deleted and re-imported his profile with the role addition/removal again and nothing is working. His permissions show no role policies.

Hello,We use the Infinite Campus API.  Is there a way to define what is displayed in the students “Classes” section?  We would like to add the teacher name.  Thanks, Glenn

Hi everyone,I’m wondering if it’s possible for an agent’s Labor Type to automatically display when they go to enter their time on a ticket. In Layla Stone’s post from a year ago on Labor Types, it mentions:“Upon logging in, the Agent field will automatically display the user’s name, and the Date field will show the current date.”It seems logical that their Labor Type would also auto-populate so they don’t have to scroll through the 25 Labor Types we currently have listed.Questions:Is there a way to make Labor Type autofill based on the agent? Or am I using Labor Types incorrectly? Should I just leave the three original types (Weekend, Standard, OT)? I created additional Labor Types because I update hourly rates for each agent and

We are struggling with trying to find a way to create a ticket, using a ticket template, based on a user rule.  We can get all actions to work except “Create Ticket”The use case is if we have a user go to “No Access” that still has a device assigned we would like to create a ticket.We would also like to use this to trigger a ticket when we update a user to indicate they are leaving the district and we need to collect assigned devices. The user rules have the option to create a ticket but we have not been able to get it to work.

Hi,I would like to know if our district’s iiQ login page can be customized to post a help desk phone number or a link to our “How To Log In” document to guide our parent users in the district in using this system. Thank you.   

Not having a timeline for users the way assets do is a pain, as the revisions lists every sync with SIS and you have to scroll forever to find things like a device assignment. Is there a way to filter the results? 

I’m getting emails from multiple users at our site that they are unable to login using Google SSO, but when I check their profiles in IIQ it shows that their accounts are all “authenticated by GoogleSSO provider”Unsure how to resolve this issue. Should I delete the faulty profiles and re-sync? The profiles were all imported in the same way, so why are only certain users reporting issues?

I’ve set up some fees using the Fee Tracker app using the Knowledge Base article. The one thing it didn’t show was how to assign a fee. I’ve looked and can’t seem to find how to do it. I do see a section under a user but that’s to generate a statement. How do I assign a fee?

We have a custom user field that we use to track device insurance policy information, we allow multiple instances of the field.When exporting users with this field as a column, it’s exported as [‘Instance 1’, ‘Instance 2’] however, I am not able to import using the same format such as [‘Instance 3’, ‘Instance 4’]. Instead of importing Instance 3 and Instance 4 into their own field instances, it instead imports as “[‘Instance 3’, ‘Instance 4’]” into the first field instance.Is it possible to import two sets of data into two field instances? Like shown below 

I would like for IIQ admin to have the ability to edit all Agents “out of office” settings .

How do I add pictures to an open ticket?

Good morning!  I have an organization that my school system works with that has several individuals who may book spaces for different professional development sessions, etc.  There is not one (or two, or three) central person (people) who coordinate(s) the scheduling, and it would be impossible for them to make that happen.So, is there a way to add additional contacts to an organization?  I can find nothing that would lead me to believe so, but I also am certain I am able to miss  something.  If there is not, has anyone had a similar experience and found a way to work around it? Thank you in advance for any help you can provide!

I am searching for a student User and he is not found (although his guardian is).I have searched through the logs for my connected apps (Google and Skyward) and found him, so he should be there.What gives? I don’t have any filters set.

Unable to search hyphenated names in Users Explorer?

Good Morning, Im having an issue where my supervisor can’t login using SSO. His account is showing as authenticated by local provider. In the logs he is showing as being synced. I’m new so please bare with me. 

We are deploying new devices and have found a few students that don’t seem to have a device assigned to them.  Is there a way to filter users to show only those that do NOT have a device assigned to them?

I’m trying to set up a rule to create a ticket whenever a student changes locations in the district...i.e. they are moved from one school to another in our SIS and our Google sync changes their location in iiQ.I have set up a rule for Users, when Updated with the following criteria: ‘When field is update: Location’I tried a variation where I added to the filter ‘Location’ and included all locations. When the user location changes either manually, or by Google sync, the rule is evaluated but marked as false in the rule log. We have several other rules that are similar based on the user role changing between student and no access and staff and no access and the rules work great. Am I missing something?

I have a few users who cannot find this component. They have the role as an agent and we have modified permissions but they are still not able to find this widget.Why? Some have it like IIQ Admins. Is this a permissions issues? Must this user be an IIQ admin to see all tickets from a certain team? Can they just see tickets from a certain team and have the ability to add this widget?

Not sure when this changed, but if you are trying to add a new member to an existing team, there is a new step that gets in the way and is confusing. On the teams screen, if I click where it says “3 Users” to add someone, which you’d think would take you right to the user settings page to add/remove members from the team. It does take you to a Users page, but it’s under the actual “Users” section, so the only button you get is “New User” to create a brand new user.  To add members, you have to actually click anywhere else except on the part that looks like it would go direct to the Users update page. Minor annoyance.

Good afternoon,What permissions are needed for an IIQ user to print labels? Out library staff helps us a lot with small things which is great. One thing they would like to be able to do is print a replacement label for a student. What is the best way to go about giving them permissions to do this?Thanks!

We’re running into a challenge with permissions in Incident IQ. Right now, it seems like we’re creating a unique permission for nearly every individual/team, which is leading to duplicated permission levels and inconsistency.We’d like to move toward a more standardized approach, where roles are clear and easier to manage. Some staff/teams need full asset and ticket access, some need only ticket access, some manage parts inventory, and some just need the ability to submit tickets. We want to define a few core roles that cover these scenarios without having to create a new permission for every user/team.I’m curious: how have other districts handled this? Are there best practices for structuring permissions in Incident IQ, or templates for standardized roles that work well? Any strategies, examples, or lessons learned would be really helpful.Thanks in advance for your input!