Assets

Is it possible to add a “Set device status in Google” rule action to an On Schedule triggered asset rule? I’m not seeing it as an option. It only gives the option to change the asset status.I’m looking at creating a rule that automatically disables our unreturned loaner Chromebooks at a certain time after school lets out. I was hoping that a Google status rule action would exist in the on schedule triggered rules just as it does for all the other trigger types. 

We’re thinking through how me might use IIQ to track licenses that are assigned to assets. We could create an asset model that represents the software and specific assets that represent individual licenses, then assign to a user if appropriate but not sure about assigning to a device. I see an feature suggestion around this but short of specific functionality being added in the future, has anyone handled this in IIQ using existing functionality?

We have several different types of devices (keyboards, Docking Stations, monitors) that don’t cost enough to assign Asset Tags and some items don’t even have Serial Numbers, but we want to track how many we have on hand and where they went.  I thought about using Parts, but haven’t found where I’d be able to assign them without a ticket and we don’t want to create a ticket for each Docking Station we send out (especially on our initial distribution).Is there a way this can be done in IIQ that I’ve missed?

We have all of our projectors except one model in a model category called Projectors. The one exception is in a category called Overhead Projectors. How can I change the category for the exception model so that it is in the category called Projectors?

I have written a small program that does some things for me. I use this (for example) as a way to query an asset by its serial number: {  "Filters":[    {"Facet": "AssetSerialNumber","Value": "value"}  ]} That works great. But I now want to search using the Notes field. I’ve tried Facet being Notes and AssetNotes but neither work. I’d like to know how to search based on the value in the Notes field.  Also, it’d be nice to know if there is a find all AssetSerialNumbers starting (or ending) with a value. That’d be super helpful too but is not required.

I would like to pre-create storage units for future use without having to add assets right away. Or copy and edit existing storage units to retain the information I want and change what I need to. 

I submitted this feature request a while back, with the intent of hiding “secret” fields:  However, I realized I also want the opposite. Today, I have custom fields for Assets that mark whether the asset is a loaner, or a classroom spare. It’s a simple Y/N toggle. With Permissions v2, I have a subset of Faculty / Teachers who can view assets at their site. They are not Agents. Here’s their permissionsThe custom fields I’m looking for are configured for Assets as such: While these folks CAN view assets, they CAN”T view the “Meta Inf

Is there an option in iiQ that would allow users to schedule to sign out assets? We have a computer cart that teachers can sign out to use for their class periods. It would be good to have them do it in iIQ since they are already in here for tickets but I don’t know that the functionality exists.

We have a category called “Chromebooks” and when I go in and update an issue to categories, I select from the dropdown Update category and overwrite models to match category. It seems to have updated one of the models within the Chromebook category but not the other models. Any suggestions

We have duplicate assets that have been imported with the same serial number, but the asset tag number is different. How can we stop this from happening? Besides the obvious of letting 30 other techs know not to do this, I would like a solution that states this is a duplicate asset and to not create. See photo for example. 

Our administration office has reached out to us and asked if we would be able to pull some information for them that lets us see who our most frequent flyers are.I am looking for a way to filter the asset list by number of tickets that have been submitted for that asset. In doing so we can determine which of our students have brought their chromebooks to us the most.Is there an elegant way to do this? I took a look through the columns available in the view builder and the filters and did not see anything.

I would like to see a way to be able to share custom views with users who are not agents. For example I I have a list of all the student devices on my campus with their assigned students.  I would like to be able to share that list to the campus secretary without having them set as an agent in Incident IQ. Currently I am not sure how to do this. I have played with the permission settings but I havent found a solution yet. Any Ideas? TIA

Is there a way to scan the barcode on the back of a book (ISBN) and load it into IIQ?

In the Microsoft app you can check a box, under General settings>mapping> that says,  The question is what happens to the device if you do not check that box? In iiQ is the device’s status changed? If so, to what? Or, is the device just ignored by iiQ? Will the sync history indicate the device wasn’t found in Microsoft? Are there any rules we can setup to set status or send an alert to the technicians if the device is not found in Microsoft SCCM? 

TL;DRThis is a long post and I’m infodumping to provide context for the problems I’m facing. I’m working with a particularly thorny migration problem from Aeries Devices to IncidentIQ, and looking for ideas or feedback on how I might improve the process of managing student accountability with Chromebooks for our Device Wrangler staff.The SetupDevice Wranglers are not IT folk. Most of them are Secretaries or Librarians. Usually there is only one per school site. They don’t have backup. Training is possible but ease of use, speed and simplicity is paramount.Previously, our Device Wranglers would use Aeries Devices to manage student Chromebooks. When devices were checked in, they could make notes on the asset. Aeries automatically links all previous assets to a student record, so that a Device Wrangler could see the history of the student and their devices. This was helpful in identifying “frequent fliers;” students that would break or lose their device

I entered about 26 devices in a spare pool. I can see the number of devices but when I click on it, it says No device meets the criteria. I can’t delete the pool because there are devices in it. Does anyone have suggestions - I cleared the cache, different browser, restarted the computer, and refreshed the web page

We are exploring asset management systems that provide more accurate, real-time usage and geolocation data than what the Google Admin Console currently offers. We are a 1:1 school district with only our junior high and high school students taking a device home. Currently, we don’t have a way to view where a device is located or who is using it in real-time. I would like to be able to look up a device and see who is using it at that exact moment and where it’s currently located, both on and off our network. These are the two most desired features we’re looking for in an asset management system.  Does anyone use a system that they would recommend? 

How do I change the required fields for the import asset option in IIQ? I am an administrator, but I do not see how to change the required fields to import assets. 

I have established storage units for assets and would like to add additional assets that have been returned to these established units.  I have yet to find a way to be successful adding assets to existing storage.  How do I successfully add additional assets into an existing storage location?

Hello IncidentIQ team! Our school is currently weighing the pros and cons of giving parents and students direct access to IncidentIQ for ticketing, as we have previously only allowed tickets to be submitted through the guest submission portal, and followed up through email. In investigating a way to grant login access to users while providing the least possible amount of permissions, we have noticed that users can look up other users’ assets through the “Add Favorite” button on the “My assets” navigation bar. Additionally, access through absolute URLs is not restricted either. This is not optimal, as a user with an account and a serial number or asset tag could potentially look up the status, ownership, and email credentials of another user, as well as other information we have synced from our MDMs (network details, last usage data, etc). Ideally, we would like parents and students to only have access to the devices that are directly assigne

Curious… do any of you allow Parent to login to iiQ?Are you aware of this security concern?  A Parent can see you entire Asset inventory. 😳 

How do I choose an agent to print and export a report of devices/assets of one user

I would like to run a list of all items in assigned in a spare pool.  I’m not seeing anything in Assets or the Spare Pool manage page.

Hello,I’m curious if anyone else has extensively touched the IncidentIQ API with Python. I’m looking to automate the retirement of devices by having the script update specific fields for an asset based on a serial number an end-user puts in. However, the documentation is a bit confusing. Would I need to do a Search Assets Query with the user provided serial number, then get the SID of the asset in order to update fields? And where would I go to find the API names of these specific fields, especially for custom additions? I appreciate any clarification on this as the default workflow of clicking through the GUI each time is tedious, especially when dealing with dozens of retired assets.Here are the API docs I was working with: apihub.incidentiq.com/

Is there a way to bulk update the purchase date and price on existing assets? We need to update this information on assets that have been previously imported. Any direction would be appreciated! Thank you.