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1858 Topics
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Other
Can I send out welcome emails automatically or send in mass?

We are almost finished setting up our Incident iiQ account. Once we are ready to go, is there a way for us to email all users at once?

2481
Hannah Bailey
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Users
Is it possible to allow teachers to check-in/out devices?

Is there a setting that can be changed to allow teachers to check-in/out student devices on their end?

1281
Hannah Bailey
Reesa Azar
Reesa AzarCommunity Manager
asked in Assets
Does Incident IQ automatically match an asset's location to the assigned user's location?

Is there a way to match asset location to assigned user location?

2143
Hannah Bailey
Instructor_Ivan_Quigley
Instructor_Ivan_QuigleyiiQ Know it All
asked in Other
How do we add our logo to emails?

I am needing to add our school logo to emails. How do I do that?

1131
JAdkins_iiQ
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Users
How do I allow agents to utilize the Check-in/Out feature?

We have agents that need to check assets in and out. Is it possible to set this up?

781
Instructor_Ivan_Quigley
Hannah Bailey
Hannah BaileyiiQ Community Manager
asked in Other
Can I specify which app takes priority for updating data during syncs?

Is there a way to manage which integration is updating certain data fields? I would like for our SIS to update the name and location of teachers and students, instead of our SSO.  

361
Reesa Azar
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Tickets
How do I confirm or change an asset while working a ticket?

A requestor submitted a ticket but it looks like the wrong asset was attached. How do I change it?

821
Deborah Prosser
Deborah Prosser
Deborah ProsseriiQ Community Manager
asked in Users
How do I prevent apps from updating user account information?

If I manually change a user’s information, how can I stop the integration from automatically pulling the information during the sync?

801
Reesa Azar

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316