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Got a quick question, we are doing a huge inventory data move and have checked in the devices to one site location. However, we want to move all scanned devices into our tech storage pool. The manual way would be to scan the device into the pool by the add asset function. That is great for small batches but we are looking at around 3k devices still left. Is there a way to use a csv template for a big device move?

I have an agent who is receiving email notifications about every ticket submitted, including the ones that are not for his department. Can you help me resolve this issue?

Users can submit a ticket notifying us that they will be traveling aboard and would like their accounts to work outside the US. When submitting their ticket, they fill out “Leave” and a “Return” custom fields. These custom fields have the Field type: Date.I’m writing a Scheduled rule that checks the “Issue type” and “Date Returning” fields. If the return date was last week, an email should be send an email to the assigned Agent letting them know to remove the user from the group allowing outside the US access.However, the scheduled rule appears to ignore the “Date Returning” value. It says the rule will match with 58 tickets which is the total number of tickets with this Issue Type, not the number with the Return Date.Any thoughts on why this doesn’t work?

Do users still have to have the agent role to use the basic check-in and out feature or is there an update?

Is there a way to bulk change Asset Type and have them update in the asset’s details? We can currently change an asset model’s Asset Type, but when we go to an asset of that model, it will continue to show the original Asset Type until you edit and save that specific asset... then it will show the new Asset Type.We’ve tried mass ‘set info’ to force an asset update, but the details still show the old Asset Type afterwards.It looks like our options are to edit/save each asset individually, or delete each asset and reimport them in.Is this a bug that can be fixed, or something that can be added?

I have a Chromecart with about 34 (linked) chromebooks. How can I move (edit location) of that CB cart to another location (room) and have all the linked assets move with it? I can move the cart, but the linked assets (cb’s) don't move with it….?! Thanks

How do you assign a certain type of ticket to automatically be assigned to a particular agent? Example: JCAMPU or ALIO tickets to auto assigned to one particular agent.

Is there a way to delete the school Id from each users, or simply disable it. My district is trying to transfer over to the email address to identify students and staff

Is it possible when a Ticket is being submitted, for there to be a way for the end user to have more control over the priority level? I know this can be customized in the rules and applied after the work order is submitted to modify the priority based on an attribute, but it’d be beneficial if the user could have more control than just an Urgent toggle. Like maybe a priority drop down that has the options Low, Medium, High, Critical. I find that users may choose Urgent, when they would have been satisfied with choosing Medium or High. I’d like for Urgent to be more reserved for true Critical type scenarios.

Our students check in devices at the end of each year.  If I want them to have the same device next year, how do I do search by user for this information?

I have a staff member that I am needing to delete out of our iiQ system. How do I go about that?

it seems I can’t get a properly consistent number when putting in unit cost for parts. for example I put the unit cost as lets say 100 for 5 parts. I had zero parts at the moment so its not two averages adding up. the average i get is somewhere around 99. I try to revise it to 20 for unit cost thinking I got it wrong, it happens but now the average cost goes to 4 dollars. I have to put some arbitrary number in order to get close to the average cost I want. It creates a discrepancy in our documents. maybe there’s some calculation setting im not seeing and if there is I’d very much like to see it.

Hello, Is there a feature in IQ where it automatically assigns a device to a user? For example lets say I have a new staff complete & sign an acceptable use policy form and then that assigns their device to IQ as an owner. 

We’re new to iiQ as of this year, and we want to import our outstanding and paid invoices into the Square module in Incident IQ so we can see if a student paid the technology fee when they pick up their device. Since we finished our onboarding to iiQ a little late in our enrollment process, we couldn’t invoice through Incident IQ. Is there any way to import all of our existing invoices into the Square module in iiQ? 

Is there any easier way to add item types to fee tracker. Can we get an importer please, or is there api access to add fees

I am hoping I’m overlooking something. Is there really no way to filter by the manufacturer. I created a custom field for tickets that I need to show up for any Lenovo device repair. I’m having to select all the Lenovo models we have which isn’t great because when we add new Lenovo devices to our environment we’ll need to come update these custom fields, rules, etc.

I am making my deposit and I don’t have a report from IIQ to show how much money I’ve collected this semester (January to June) so I can balance my books for accountability. How can I create a custom date report to show this information? What if I am missing a receipt from a paid charge and I don’t know it? HELP!

When verifying devices from the desktop site we can choose to unassign them which is handy as it makes sure we did actually turn in the device properly. However, when using the mobile app, it wants you to set the assigned person and doesn’t appear to let you unassign it.Am I doing something wrong? Can the mobile app verification process not ensure it is unassigned?If that is correct, would this be an idea request or a bug?

I think I know the answer to this based on what I read and the planned changes, but I want to confirm my suspicions.I want to give a site supervisor the ability to see all of the assets at a location. I tried giving them a new role with Permission to view assets at that location, but they could only see there own assets.Is the only way to give them this view right now to give them the agent role?(I even tried duplicating the permissions from there, but did not get the results I wanted.)Thank you.

Is it possible to have email to ticketing set up for facilities and then one for ticketing?

We would like our computer techs to add computer models and other devices to out IIQ system. How would we add this option.

I have added a new field to indicate that an asset should not be replaced when it reaches end of life. It is called “Do Not Replace” The field is identical other than name to a field which indicates whether an asset is assigned to a student or not. Both are yes/no fields. Both are assigned to assets in Ticketing.Both fields appear on the edit screen for assets correctly. Both fields can be filtered on. However, when I search for the Do Not Replace field either because I am using Set Info to change multiple assets because I want to add it as a column, it is not found. The Student Machine field appears in all cases.For the life of me I cannot figure out what I did with the Student Machine field that is different from the Do Not Replace field to cause the differing behavior. Any advice would be appreciated. Thank you.

Im trying to figure out a way to have new tickets that are assigned to me automatically print to my printer. We print all of our work orders for repairs and tape them to the repair. It would be nice if this was a feature, because we have a hard time having the teachers print their own tickets to put onto the device. Any Ideas?

Is there a way to change the default permission policy for a set of agents? We would like to change the default from the default agent permission to a custom set for our principals to view only, but the only way I see to change that is to go to each individual user.Thanks!

Hello. How can agents transfer a ticket to a seperate team and have it roundrobin and reassign to a new agent from that team?