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Tickets

Find FAQ's about Ticketing and favorite Ticketing workflows from other districts

  • 751 Topics
  • 3,136 Replies
752 Topics
J
jmdunklinr5Observer
asked in Tickets
Resolved - No Response from Requestor

Currently, when a ticket is resolved by an agent with Resolved - No Response from Requestor, the requester just sees that a ticket is Resolved. Is there a way to trigger a comment or an email to the requester that basically says, “We closed the ticket because you didn’t provide the requested information.”?

1771
Reesa Azar
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
asked in Tickets
How do I confirm or change an asset while working a ticket?

A requestor submitted a ticket but it looks like the wrong asset was attached. How do I change it?

821
Deborah Prosser

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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